Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
BusinessAnalyst
Jacqueline Reagan

Jacqueline Reagan

Health Insurance Contractor and Wine Educator

Summary

Talented health insurance and wine professional exceeding demanding guest expectations and business targets. Successful at developing strong business reputations built on knowledgeable and professional service. Performance-oriented and driven to continuously increase customer base and revenue. with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.

Overview

20
20
years of professional experience

Work History

Senior Assoc., Network Development & Contracting

Clover Health
10.2021 - Current
  • Trained and supported new team members, maintaining culture of collaboration.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Served as liaison, facilitating communication between management and associates.
  • Ensure relationship between health plan and practitioners, physician groups and hospital systems remain favorable for optimal retention of provider network for Clover Health membership.

Network Manager

Aetna, Inc.
01.2019 - 10.2021


  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Provided customers with updates and periodic statements on service developments and changes in trends.

Network Development Executive

MultiPlan, Inc.
01.2013 - 01.2019


  • Responsible to facilitate quarterly webinar and seminar training for providers and their office staff in order to increase familiarity with company systems, policies, and guidelines for personnel onboarding.
  • Created trend analyses and summaries for decision-making purposes and interface with market leaders.
  • Identified and qualified customer needs and negotiated and closed projects with high success rate.
  • Responded to customer inquiries and provided assistance over phone and in person.
  • Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.


Education

Certified Texas Wine Ambassador - Texas-Grown Wine

William Chris Wine School
Stonewall, TX
11.2023

WSET Level 2 Award in Wines - Knowledge of Wines

Wine And Spirits Education Trust
Napa, CA
10.2023

Associate of Applied Science - Operations, Supply Chain And Logistics Management

Community College of The Air Force
Montgomery, AL
04.2011

Skills

  • Strategic Business Relationships
  • Teamwork and Collaboration
  • Problem solving
  • Strong communication
  • Interpersonal skills
  • Adaptability
  • Relationship building
  • Analytical thinking
  • Organizational skills
  • Business Development
  • Customer Relationship Management
  • Interpersonal Relations
  • Onboarding and Orientation

Additional Information

The following software, communications or CRM platforms utilized daily to perform job functions at Multiplan and Clover Health:


  • Google Documents, Drive, Meet
  • Slack
  • Jira
  • Atlassian
  • Salesforce
  • Microsoft 365
  • Zoom
  • DocuSign




Timeline

Senior Assoc., Network Development & Contracting

Clover Health
10.2021 - Current

Network Manager

Aetna, Inc.
01.2019 - 10.2021

Network Development Executive

MultiPlan, Inc.
01.2013 - 01.2019

Certified Texas Wine Ambassador - Texas-Grown Wine

William Chris Wine School

WSET Level 2 Award in Wines - Knowledge of Wines

Wine And Spirits Education Trust

Associate of Applied Science - Operations, Supply Chain And Logistics Management

Community College of The Air Force

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Jacqueline ReaganHealth Insurance Contractor and Wine Educator