Jacqueline Reyes
Laredo
Summary
Hardworking student with an Associate’s degree and a strong passion for pursuing a Bachelor’s in Criminal Justice. Skilled in customer service with a proven ability to engage and assist others. Dedicated to academic success and eager to apply knowledge in criminal justice to contribute positively to the community
Overview
2024
2024
years of professional experience
Work History
Restaurant Hostess
Logans Roadhouse Grill
- Welcome guests in a warm and friendly manner
- Ascertains their dining/lodging needs
- Seats guests and manage the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Help out servers with their orders
Server
Wing Daddy’s Sauce house
- Welcome guests in a warm and friendly manner
- Attend them and give the best customer service
- Seats guests and manage the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Managing a lot of money at once
Customer Service Representative
Connexus Resource Group
12.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
FEMA Covid
Apex Systems
06.2021 - 08.2021
- Assessed community needs post-disaster events, contributing valuable insights for long-term recovery planning efforts.
- Maintained accurate records of project progress and resource utilization, enabling informed decision-making processes during emergencies.
- Provided essential support to survivors by assisting them in navigating FEMA assistance programs and resources.
HomeGoods
Cashier Customer Service
06.2020 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Associate of Science - Criminal Justice
Laredo College
Laredo, TX12.2024
High school diploma -
United High
Laredo, TX01.2019
Skills
- Microsoft word
- Excel
- Dancing
- Customer service
- Strong multitasking
- Active learning
- Conflict resolution
- Task prioritization
LANGUAGES
English/ Spanish fluent in both
Awards
National Champions, X2-jackets, Student council member
Timeline
Customer Service Representative
Connexus Resource Group
12.2022 - 03.2023
FEMA Covid
Apex Systems
06.2021 - 08.2021
HomeGoods
Cashier Customer Service
06.2020 - 12.2020
Server
Wing Daddy’s Sauce house
Restaurant Hostess
Logans Roadhouse Grill
Associate of Science - Criminal Justice
Laredo College
High school diploma -
United High
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