JACQUELINE R. FREEMAN
Rio Rancho,NM
Summary
Administrative professional well-trained in data collection and reporting, leading teams, organizational development and improvement, problem-solving, and finance management. Strong interpersonal skills and managing multiple projects with competing deadlines expertise. Strong attention to detail. Upbeat attitude and willingness to help others. Exceptionally customer service focused.
Overview
19
19
years of professional experience
Work History
Business Manager
North Carolina State University
05.2023 - Current
- Handle financial transactions, budget monitoring, contract support, and invoicing.
- Works with Director of Research Administration to develop and manage budgets for all accounts/projects in Institute portfolio.
- Provides financial reportage and tracking to Institute Director, leadership, and members related to Institute finances on monthly/quarterly basis, responding to other concerns on demand for projects across the Institute portfolio.
- Performs pre-audit review of invoices from external subs under various awards in Institute portfolio to check for allowability and accuracy, and processes payment in NCSU enterprise system.
- Manages Institute P-card and performs monthly reconciliation
- Manages and oversees all purchases over $5,000.
- Works with Director of Research Administration to keep track of portfolio as new awards are won and existing awards are closed out.
- Manages setup process for new awards and projects once they are awarded, and manages closeout process for awards and projects as they end.
- Works with Contracts & Grants fiscal managers to generate invoices for awards in current portfolio, providing backup as necessary.
- Manage invoicing of Institute members for membership dues. Works with Director of Research Administration to jointly track payment schedule and list of current members.
- Coordinate with ORI to manage membership agreements and logging into various systems (PINS).
- Assist Director of Research Administration, who manages membership agreement sign-up process and tracking and version control of Institute membership and bylaws documents.
- Assist Director of Research Administration as needed with creation of budgets and related required financial documentation for any new grant proposal applications.
- Serve as a resource for financial protocols such as cost allowability and NCSU/state/federal policies and procedures.
University Program Associate
NCSU Cooperative Extension
03.2021 - 05.2022
Administrative Coordinator
NCSU Electrical And Computer Engineering
10.2019 - 03.2021
- Staff assistant to NC Extension Organizational Development (EOD) leader
- Facilitates training
- Develops and supports new initiatives
- Website content manager
- Project manager
- Video recording and production
- Data collection and reporting
- Budget manager
- Facilitates on-boarding and training
- Meeting, Conference and special event planning and logistics
- Lead purchasing agent
- Travel coordinator
- Administrative Assistant to Director of Finance and Administration
- Collected and reported purchasing data
- Served as department communication liaison
- Assisted with department budget planning and monitoring
- Coordinated and supported meetings, workshops and conferences
- Purchasing division team lead
Temporary Administrative Specialist
Robert Half Staffing Agency
02.2018 - 10.2019
- Company Overview: Temporary Administrative Specialist
- Successfully completed several temporary assignments with various companies
- Temporary Administrative Specialist
Owner
Amazing Sweet Spot, LLC
12.2015 - 01.2018
- Oversaw day to day purchasing activities including more than 60+ purchases daily
- Processed vouchers, requisitions, internal PO's, PO's>$5000, JV's, IDT's and employee reimbursements
- Served as human resources backup support
- Advised, developed and implemented new service procedures that improved delays and communication timelines
- Improved purchasing customer service response time
- Developed program plans and objectives
- Developed and implemented standard operating procedures
- Developed improvement plans
- Coordinated special projects between multiple units
- Served as primary contact for customer inquiries
- Performed purchasing audits to ensure timely processing of purchasing requests and timely responses to internal and external customers
- Coordinated program workshops
- Negotiated contracts, accommodations, meeting rooms for international workshops
- Processed and shipped customer orders
- Served as first point contact for front office
- Manual and electronic file management
- Sorted and distributed mail
- Compiled customer feedback and recommended service delivery improvements
- Customer service coordinator
- Answered 30+ emails and phone calls daily
- Planned, designed and executed restaurant build-out
- Developed and managed budget and spending
- Built and strengthened productive and valuable industry partnerships
- Recruited, hired and trained personnel
- Established key internal functions and outlined scope of positions
- Established, optimized and enforced business policies to maintain consistency and high-quality standards
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries
- Maintained tight cost controls and maximize business
Administrative Director
MUSC College Of Medicine
03.2006 - 11.2015
- Oversight of successful preparation for annual inspection using industry best practices
- Oversight of day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Consistently maintained 95% customer service rating for products and services
- Served as administrative and fiscal planning advisor
- Day to day operations oversight
- Departmental capital asset manager
- Developed and implemented administrative, operational, and logistical procedures for 10+ healthcare simulation centers
- Regional and international conference and meeting planning oversight
- Negotiated contracts, managed vendor relationships and primary communication liaison with outside organizations
- Oversight of 10+ administrative staff
- Department finance and division reporting oversight
- Data collection and reporting
- Human Resource and recruitment oversight
- Developed staff performance plans and managed performance
- Developed and implemented administrative workflow procedures
- Monitored daily productivity and implemented modifications to improve overall effectiveness of administrative and financial procedures
- Maintained 90% customer satisfaction over 4 years
Education
No Degree - Video Production Workshop
North Carolina State University
Raleigh, NC07.2021
Certificate - Grant Management
Grant Management USA
Columbia, SC10.2013
Certificate - Microsoft Project: Managing Multiple And Complex
Learning Tree International
Washington, DC07.2008
Associates Degree - Paralegal/Business Management
International Correspondence School
Sacramento, PA02.1996
Skills
- Administrative Leadership
- Event Planning
- Financial Management
- Project Management
- Technology Savvy
- Organizational Skills
- State Enterprise Systems Navigation
- Operations Support
Honorsandawards
- 2020 Chancellor's Creating Community Award nominee
Timeline
Business Manager
North Carolina State University
05.2023 - Current
University Program Associate
NCSU Cooperative Extension
03.2021 - 05.2022
Administrative Coordinator
NCSU Electrical And Computer Engineering
10.2019 - 03.2021
Temporary Administrative Specialist
Robert Half Staffing Agency
02.2018 - 10.2019
Owner
Amazing Sweet Spot, LLC
12.2015 - 01.2018
Administrative Director
MUSC College Of Medicine
03.2006 - 11.2015
Certificate - Grant Management
Grant Management USA
Certificate - Microsoft Project: Managing Multiple And Complex
Learning Tree International
Associates Degree - Paralegal/Business Management
International Correspondence School
No Degree - Video Production Workshop
North Carolina State University
Similar Profiles
Olivia StroudOlivia Stroud
Student at North Carolina State UniversityStudent at North Carolina State University
Jaime BlickensderferJaime Blickensderfer
Tutor at North Carolina State UniversityTutor at North Carolina State University
Amara GobenaAmara Gobena
Teaching Assistant at North Carolina State UniversityTeaching Assistant at North Carolina State University