Jacqueline Rivera
Winter Garden,FL
Summary
Results-driven Leasing Manager with experience in multifamily leasing, resident relations, and team leadership. Proven ability to increase occupancy, support renewals, and deliver exceptional customer service while maintaining Fair Housing compliance. Organized, dependable, and highly effective in fast-paced leasing environments. Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
6
6
years of professional experience
Work History
Leasing Manager
Birchstone Residential
Kissimmee, FL
04.2025 - Current
- Lead and mentor leasing team to meet occupancy and renewal goals
- Manage leasing process from inquiry through move-in
- Oversee applications, lease executions, renewals, and documentation
- Execute marketing strategies to drive traffic and conversions
- Analyze market trends and competitor pricing to support rent strategies
- Resolve resident concerns while enforcing community policies
Leasing Consultant
Cortland Residential
Winter Garden, FL
01.2024 - 04.2025
- Conducted property tours and converted prospects to residents
- Processed applications, verifications, and move-in documentation
- Coordinated move-ins and move-outs for positive resident experiences
- Supported renewals and resident retention initiatives
Sales Consultant
Universal Hyundai/Genesis
Orlando, FL
06.2020 - 07.2023
- Managed full sales cycle including negotiations and contract completion
- Built long-term client relationships and repeat business
- Consistently met or exceeded monthly sales goals
Skills
- Leasing Operations
- Resident Relations
- Team Leadership
- Fair Housing Compliance
- CRM Systems
- Marketing & Lead Follow-Up
- Negotiation & Closing
- Customer Service
- Team leadership
Licensing And Education
- Florida Real Estate License, In Progress
- Community Association Manager License, In Progress
Timeline
Leasing Manager
Birchstone Residential
04.2025 - Current
Leasing Consultant
Cortland Residential
01.2024 - 04.2025
Sales Consultant
Universal Hyundai/Genesis
06.2020 - 07.2023