Jacqueline Rocha

• Types, edits, tracks, distributes, and files medical and general memorandums, and documents, including confidential correspondence, confidential medical reports, investigations, and other sensitive reports.
• Creates and maintains spreadsheets, charts, training materials, and other types of written communications; answers telephone calls, takes and delivers messages, responds to internal requests for information; processes and distributes mail; and operates a variety of office machines and equipment.
• Independently composes general correspondence, reports, meeting agendas, and other types of office communications. Develops and maintains tracking systems to meet the needs of the office; monitors and tracks office assignments, requests for information, and other types of logged documents such as controlled correspondence and monthly reports.
• Schedules and processes training requests, tracks and files attendance at training classes, and maintains office training records. Develops, organizes, and maintains the office correspondence files and ensures office manuals and records are available and up-to-date.

• Accurately and efficiently dispensed prescription medications under the supervision of a licensed pharmacist.

• Received and input prescription orders into the pharmacy system. Verified patient information, medication, and dosage details to prevent errors.

• Worked with patients and insurance providers to verify coverage and process insurance claims accurately.

• Provide friendly and courteous service to customers, addressing inquiries and concerns promptl

• Accurately and efficiently handled cash transactions, including deposits, withdrawals, and loan payments. Balance cash drawers at the beginning and end of each shift to ensure accuracy.

• Provided exceptional customer service by greeting customers warmly, addressing inquiries, and assisting with account-related requests.

• Processed customer account transactions, such as opening new accounts, updating customer information, and assisting with account closures.

• Remained vigilant in detecting and preventing fraudulent activities by following established security procedures and reporting suspicious transactions promptly