Jacqueline Rohrer
Matamoras,PA
Summary
Dedicated professional with over 11 years of experience on an Acute Behavioral Health Unit. Skilled in managing patient admissions, coordinating transfers, and maintaining accurate medical documentation. Offering strong interpersonal skills and genuine passion for mental health care, ready to learn and grow in supportive environment. Brings foundational understanding of mental health principles and willingness to quickly acquire specialized knowledge. Ready to use and develop counseling and crisis intervention skills in a social work role.
Overview
12
12
years of professional experience
Work History
Behavioral Health Unit Clerk
Bon Secours Community Hospital
Port Jervis, NY
10.2013 - 09.2025
- Managed patient admissions and discharge processes to ensure efficient workflow.
- Coordinated communication between medical staff and patients for optimal care delivery.
- Maintained accurate medical records and documentation in compliance with regulations.
- Assisted in scheduling appointments, ensuring minimal wait times for patients.
- Developed streamlined processes for managing patient inquiries and requests effectively.
- Expedited insurance verification processes by obtaining necessary information from patients, providers, and insurers.
- Supported nursing staff with timely updates on patient status, facilitating effective treatment plans.
- Safeguarded patient confidentiality by adhering to HIPAA regulations when handling sensitive information.
- Coordinated patient admissions, transfers, and discharges to optimize bed management and patient flow.
- Maintained a clean and organized work environment, contributing to efficient hospital operations.
- Facilitated timely discharge planning by coordinating transportation arrangements for patients upon release from the hospital setting.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
Education
Bachelor of Science - Social Work
Walden University
Minneapolis, MN11.2026
Master of Science - Social Work
Walden University
Minneapolis, MN11.2027
High School Diploma -
Delaware Valley High School
Milford, PA06.2010
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
- Medical records maintenance
- Reception management
- Patient scheduling
- Records scanning
- Transfer coordination
- Unit administrative support
- Clinical support
Timeline
Behavioral Health Unit Clerk
Bon Secours Community Hospital
10.2013 - 09.2025
Bachelor of Science - Social Work
Walden University
Master of Science - Social Work
Walden University
High School Diploma -
Delaware Valley High School