Jacqueline Rojas
El Paso,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Customer Solutions
HOME DEPOT
EL PASO, TX
01.2023 - 12.2024
- Handled multiple chat conversations simultaneously, providing efficient and effective support to customers
- Implemented fraud prevention measures for online orders
- Managed customer cases from initiation to resolution, ensuring timely and satisfactory outcomes
- Utilized call center software such as CRM, LivePerson, Salesforce for case management
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Benefits Enrollment Specialist
ADP
EL PASO, TX
01.2022 - 12.2022
- Assisted clients in understanding and enrolling in various benefit programs such as health insurance, retirement plans, and flexible spending accounts
- Provided guidance on eligibility requirements, coverage details, and enrollment deadlines
- Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
Clinic Coordinator
EL PASO EAR, NOSE & THROAT
EL PASO, TX
03.2019 - 05.2020
- Scheduled appointments, managed patient records, and ensured accurate updates in the Electronic Medical Records (EMR) system to maintain data integrity
- Processed and faxed patient health histories, insurance information, and relevant documentation for referrals, ensuring compliance with privacy regulations (HIPAA)
- Processed insurance claims for reimbursement of medical services rendered by the clinic.
Education
HIGH SCHOOL DIPLOMA -
YSLETA HIGH SCHOOL
EL PASO, TX01.2013
Skills
- Proficient in Microsoft Office Suite
- Excellent communication and interpersonal skills
- Fraud prevention for online orders and transactions
- Customer service via chat, email, and phone
- Experience with remote work and virtual collaboration tools
- Experience with benefits enrollment processes and procedures
- Insurance Claims Submission and Follow-up
- HIPAA Compliance
- Problem-Solving & Conflict Resolution
Timeline
Customer Solutions
HOME DEPOT
01.2023 - 12.2024
Benefits Enrollment Specialist
ADP
01.2022 - 12.2022
Clinic Coordinator
EL PASO EAR, NOSE & THROAT
03.2019 - 05.2020
HIGH SCHOOL DIPLOMA -
YSLETA HIGH SCHOOL