DEMONICA DIBBLES
Dallas,TX
Summary
Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.
Overview
12
12
years of professional experience
Work History
Customer Solutions Specialist
REAL TIME RESOLUTIONS
01.2022 - Current
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Escalated customer issues to management for appropriate action to be taken.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
SR.ASSOCIATE OPERATION SERVICES
CORELOGIC
12.2019 - 12.2021
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
QUALITY ANALYST II
U.S BANK
09.2015 - 05.2019
- Ensure all audits were performed in accordance with company policies and procedures to comply with all related agency and client guidelines and requirements
- Ensure loans are in full compliance with all Federal and State regulations and laws governing mortgage lending
- Administered internal quality audits and assessed results to inform corrective action measures.
- Analyzed quality and performance data to support operational decision-making.
- Edited, proofed and critiqued internal documents to improve clarity.
BANKRUPTCY SPECIALIST
CLEARSPRING LOAN SERVICES
09.2014 - 09.2015
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
BANKRUPTCY SPECIALIST
CITIGROUP
03.2012 - 04.2014
- Reviewed Bankruptcy Correspondences
- Filed Proof of Claims and with bankruptcy courts
- Confirm proper posting of payments during the bankruptcy from the customer and trustees
- Interpret obtain the payoff request as needed and completed as required according to policy
- Understanding and interpreting Mortgage Documents as it relates to resolution and loan status.
LOAN PROCESSOR
CITIGROUP
10.2011 - 03.2012
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Researched and updated industry knowledge on changing legislation and regulations.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted customers with completing loan applications and other paperwork.
Education
High School Diploma -
A. Maceo Smith High School
Dallas06.2008
Skills
- Certified Signing Agent
- Commissioned Notary Public
- Commissioned Remote Online Notary
- Complex Problem-Solving
- Document and Records Management
- Mortgage Banking and Analysis
- Skilled Collaborator
- Solutions Oriented Functional Communicator
- Project Management
- Proficient with Remote Work Software
- Proficient in Microsoft Office Suite
- Time Management and Self Discipline
Timeline
Customer Solutions Specialist
REAL TIME RESOLUTIONS
01.2022 - Current
SR.ASSOCIATE OPERATION SERVICES
CORELOGIC
12.2019 - 12.2021
QUALITY ANALYST II
U.S BANK
09.2015 - 05.2019
BANKRUPTCY SPECIALIST
CLEARSPRING LOAN SERVICES
09.2014 - 09.2015
BANKRUPTCY SPECIALIST
CITIGROUP
03.2012 - 04.2014
LOAN PROCESSOR
CITIGROUP
10.2011 - 03.2012
High School Diploma -
A. Maceo Smith High School