KANDICE MAYS

• Performed account reconciliation by overseeing checks and invoices, guaranteeing correct fund allocation.
• Analyzed and improved document processing workflows, resulting in increased efficiency and reduced turnaround times.
• Processed and verified financial transactions, ensuring compliance with company policies and industry regulations.

• Oversaw patient registration and insurance verification processes to enhance operational efficiency. Managed scheduling of radiology appointments through RIS and Five9 platforms to optimize patient flow.
• Managed data collection efforts and optimized intake workflows for accurate entry of ICD-10 and CPT codes.
• Verified insurance eligibility and benefits, reducing claim denials through accurate information gathering.

• Achieved timely processing of closing documents, enhancing transaction efficiency. Managed HOA payments effectively, contributing to financial stability. Coordinated with lenders to optimize transaction workflows.
• Prepared closing documents ensuring accuracy and compliance with regulatory standards.
• Oversaw the processing of escrow files, maintaining organization and adherence to deadlines.
• Obtained documents such as proof of insurance and HOA statements.

• Managed efficient batching, scanning, and data entry of financial documents to ensure accuracy and compliance.
• Processed high-volume documentation with precision, ensuring compliance with company standards.

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• Resolved customer inquiries through multiple communication channels, enhancing overall customer satisfaction.
• Managed order processing and tracking using internal systems to ensure timely fulfillment of customer requests.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Provided compassionate personal care to clients, ensuring comfort and dignity.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

• Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
• Followed-up on status of releases, policies, and return of recorded documents.
• Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
• Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.
• Organized and detail-oriented with a strong work ethic.

• Achieved streamlined document management by preparing and certifying deeds and Freddie Mac notes. Enhanced archival efficiency through successful digitization of documents.
• Collaborated with cross-functional teams to streamline document workflow processes.
• Ensured compliance with quality standards during imaging projects.
• Prioritized workload effectively in order to meet deadlines while maintaining attention to detail.

• Assisted clients with daily living activities, including bathing, dressing, and meal preparation.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.