Alondra Castillo
Elgin,IL
Summary
Adaptable professional with a strong foundation in remittance processing and team management. Leverages bilingual communication skills to train new associates, streamline processes, and resolve discrepancies, fostering a collaborative work environment that prioritizes accuracy and efficiency.
Overview
4
4
years of professional experience
Work History
Remittance Processing Associate
Output Services Group, Inc.
Carol Stream, IL
02.2024 - Current
- Processing payments in an accurate and timely manner; specializing in data entry.
- Resolved discrepancies within customer accounts using problem-solving skills, ensuring accurate financial records.
- Adapting to the fluctuation of payments in a fast-paced environment.
- Acquired comprehensive knowledge of work processes of all areas of work in a rapid manner.
- Assisted in training new associates on safety protocols and operational procedures.
- Secured position as second lead in team and managed a team of four employees.
- Operated high-speed machinery to ensure efficient production workflows.
- Pinpointed production process gaps through statistical analysis and collaborated with management to implement improvements.
- Documented process issues and recommendations, developing new standard operating procedures to capture improved processes.
Manager
Ripon College Women's Soccer Team
Ripon, Wisconsin
08.2022 - 10.2022
- Provided leadership during times of organizational change or crisis situations.
- Facilitated communication between coaching staff, players, and parents regarding schedules.
- Oversaw equipment inventory and maintenance for training and competition needs.
Education
Master of Social Work - Bilingual Program
Loyola University Chicago School of Social Work
Chicago, IL05-2028
Bachelor of Arts - Spanish, Sociology
Ripon College
Ripon, WI05-2023
Skills
- Data analysis
- Statistical analysis
- Proficient in Excel
- Reporting and documentation
- Project management
- Team leadership
- Client relations
- Cross-functional collaboration
- Problem resolution
Volunteer Experience
The National Honor Society Breakfast with Santa, Maywood, IL. Fall 2019
Supplied over 150 breakfasts as well as gave away over 70 bags of toys and books to children., Volunteered to read books in Spanish to kids and encouraged them to participate in arts and crafts, as well as take pictures with Santa., Aided in recreating a cardboard train from The Polar Express.
Professional References
- Jaqueline Clark, Professor of Sociology, Ripon College, 300 W. Seward St., Ripon, WI, 54971, 920-748-8376, clarkj@ripon.edu
- Guillermo Cevasco, Lockbox Manager, 900 Kimberly Drive, Carol Stream, IL, 60188, 630-597-9170, guillermo.cevasco@osgconnect.com
Scholarships And Awards
- Faculty Scholarship, Fall 2019, Spring 2023
- Lambert Endowed Scholarship, Fall 2019, Spring 2023
- Vanderford Endowed Scholarship, Fall 2022
- CB Wegner '32 Endowed Scholarship, Fall 2019, Spring 2021
- Ripon College Convocation Award, Spring 2023, Awarded for outstanding academic achievement, Ripon College Sociology Department
- Ripon College Dean's List, Fall 2020, Earned a 3.40 or higher grade point average.
- Wisconsin Sociological Association's 2022 Undergraduate Paper Competition, Awarded second place for paper titled 'Building Community in Gendered Ways in College Basketball'.
Timeline
Remittance Processing Associate
Output Services Group, Inc.
02.2024 - Current
Manager
Ripon College Women's Soccer Team
08.2022 - 10.2022
Master of Social Work - Bilingual Program
Loyola University Chicago School of Social Work
Bachelor of Arts - Spanish, Sociology
Ripon College