Ashley S. Knight-Lee
La Marque,TX
Summary
To obtain an Office/Clerical or Supervisor position in which my customer service, personal, clerical and general office skills will contribute to greater office efficiency and productivity.
Overview
22
22
years of professional experience
Work History
Branch Supervisor
Galveston County Tax Office
06.2015 - 12.2024
- Oversee the office and staff at various locations
- Process paperwork and daily closeouts
- Handle bank deposits, and answer questions from staff and customers
- Issue motor vehicle license plates, renewal stickers and handicap placards
- Process title applications and transfers
- Collect current and delinquent property taxes
- Process applications for state and county beer, wine and liquor permits
- Process dealer title applications (DTA) over the counter or from the 'DTA' diskette submitted to the office weekly as needed
- Receive/disburse voter registration applications
- Interview taxpayers by mail, telephone, or in person to determine proper data to process motor vehicle titles/registration/renewals and tax payments
- Required to provide own transportation for assignment to any Tax Office Branch as deemed necessary by Motor Vehicle Coordinator or Chief Deputy of Operations
Teller II
Regions Bank
07.2014 - 05.2015
- While running an inside or drive-through teller window, provide paying and receiving transaction services to customers with accuracy, professionalism and a high level of service
- Answer basic customer inquiries regarding products while complying with disclosure requirements, regulations and consumer privacy policies
- Identify customers potential product and services need and support delivery of appropriate bank services by referring clients to the platform team for further consultation
- Balance cash items, teller over/short report, traveler's checks, savings bonds, etc and adhere to all branch procedural control
- Answer incoming telephone calls in a friendly and professional manner
Clerk/Customer Service Representative
Galveston County Tax Office
01.2011 - 01.2014
- Issue motor vehicle license plates, renewal stickers and handicap placards
- Process title applications and transfers
- Collect current and delinquent property taxes
- Process applications for state and county beer, wine and liquor permits
- Process dealer title applications (DTA) over the counter or from the 'DTA' diskette submitted to the office weekly as needed
- Receive/disburse voter registration applications
- Interview taxpayers by mail, telephone, or in person to determine proper data to process motor vehicle titles/registration/renewals and tax payments
- Required to provide own transportation for assignment to any Tax Office Branch as deemed necessary by Motor Vehicle Coordinator or Chief Deputy of Operations
- Oversee office in absence of management
- Other duties as assigned (may include preparing RTS spreadsheet for submission to Galveston Office, insuring title packages are complete with all necessary documents attached, filing, etc.)
Store Manager
Supercuts
11.2004 - 07.2011
- Provides exceptional guest services by listening to and understanding the guest’s needs, providing quality consultations, and performing services requested in an efficient and professional manner
- Promotes products and services designed to help guests get the style they want
- Performs administrative tasks such as completing transactions on the computerized register, performing close-out procedures, and completing light housekeeping duties
- Completes salon schedules and all banking procedures, oversees and manages salon inventory, and coordinates/oversees staff meetings and any trainings or other salon events
- Resolves customer service issues escalated by staff
- Leads and develops staff by creating a positive work environment, providing training and guidance on business and technical competency matters, and resolving associate issues
- Follows all corporate policies, procedures, and work rules
Cashier
Lowes
01.2003 - 11.2004
- Responsible for responding to customer inquiries, providing support throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans, processing sales and returns using a cash register and addressing customer complaints
Education
Texas Southern University
Houston, TX01.2004
Diploma -
Texas City High School
Texas City, TX01.2002
Skills
- Microsoft 10
- Word
- Excel
- 10 keys
- Certified Notary
- Certified Signing Agent
Timeline
Branch Supervisor
Galveston County Tax Office
06.2015 - 12.2024
Teller II
Regions Bank
07.2014 - 05.2015
Clerk/Customer Service Representative
Galveston County Tax Office
01.2011 - 01.2014
Store Manager
Supercuts
11.2004 - 07.2011
Cashier
Lowes
01.2003 - 11.2004
Diploma -
Texas City High School
Texas Southern University
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