Alexia Ponce
Grand Prairie,TX
Summary
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 18 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Overview
19
19
years of professional experience
Work History
Branch Supervisor
First Convenience Bank
04.2024 - Current
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Top Seller for May and June exceeding pipeline expecations
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Set schedule for tellers and customer service representatives.
- Ensure that each personal banker/Teller balances and assist in locating differences.
Loan Service Representative
Citi Bank
10.2023 - 10.2023
- Payment and Advance processing.
- Enhanced data accuracy by conducting thorough audits of payment transactions and identifying discrepancies.
- Improved customer satisfaction with timely resolution of payment-related issues, maintaining strong client relationships.
- Collaborated with cross-functional teams to develop customized solutions for complex payment challenges, enhancing overall efficiency.
- Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
- Supported internal and external audit requests, providing accurate documentation and assisting in issue resolution.
- Collaborated with cross-functional teams to address data inconsistencies, enhancing overall reporting quality.
Work Flow Coordinator
Citi Bank
10.2005 - 10.2023
- Streamlined workflow processes by identifying request and implementing solutions for increased efficiency.
- Enhanced team productivity by assigning tasks based on individual strengths and monitoring progress.
- Reduced project completion times with the implementation of effective time management strategies.
- Improved communication between departments, facilitating timely information exchange and accurate decisionmaking.
Commercial Loan Booker
Citi Bank
10.2005 - 10.2023
- Improved overall customer satisfaction by efficiently managing reservations and bookings.
- Streamlined booking procedures, reducing time spent on administrative tasks.
- Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
- Maintained compliance with industry regulations and company policies during the entire loan process.
- Managed a diverse portfolio of loans, balancing risk management with excellent customer service delivery.
- Reduced loan processing time with thorough documentation reviews, ensuring accurate collateral valuation.
- Maintained an organized database of all collateral-related documents, facilitating quick access during audits or examinations.
Education
High School Diploma -
South Grand Prairie High School
05.1999
Skills
- Strong analytical skills
- Document Review Competency
- Ethical lending practices
- Fraud Detection Skills
- Loan servicing understanding
- Loan Processing Coordination
- Customer Relations
- Task Prioritization
- Payoff Quotes
- Data Entry
- Proficient in 10-key
- Teamwork and Collaboration
- Remote Video Conferencing
- Oral and Written Comprehension
- Microsoft Office
Timeline
Branch Supervisor
First Convenience Bank
04.2024 - Current
Loan Service Representative
Citi Bank
10.2023 - 10.2023
Work Flow Coordinator
Citi Bank
10.2005 - 10.2023
Commercial Loan Booker
Citi Bank
10.2005 - 10.2023
High School Diploma -
South Grand Prairie High School