Selvakumari Satheesh
Acton,MA
Summary
Dynamic banking professional with over a decade of expertise in branch operations, customer service, team leadership, and regulatory compliance. Proven track record in training and mentoring over 20 teller staff while serving as a reliable resource for all teller functions and ensuring exemplary member service that adheres to established policies. Exceptional time management skills facilitate the handling of complex inquiries and overrides, along with effective cash inventory management and timely branch audits. Recognized for consistently exceeding performance goals, enhancing team culture, and driving cross-functional initiatives with precision and integrity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Supervisor
The Village Bank
01.2024 - 01.2025
- Oversaw day-to-day branch operations including opening/closing, dual-control procedures, vault and cash level management, ATM, TCR oversight, audits, daily balancing, and monthly reporting.
- Acted as a key holder and primary branch leader in the absence of branch management, ensuring seamless service delivery.
- Exceptional customer service with member greeting, account openings, maintenance, Notary public.
- Identify potential customers, make referrals to mortgage & wealth management.
- Very strong verbal communication, written skills & active listening.
- Punctual & Excellent Time management.
- Ensured compliance while processing deposits, withdrawals, loan payments, negotiable instruments.
- Adherent to regulatory requirements, policies, security protocols, and internal audit guidelines.
- Coached and Trained New Tellers, while providing overrides within guidelines.
- Strengthen service quality and strong understanding of product knowledge.
- Strong Core system Knowledge.
- Managed and Performed operational testing, reporting, cash/vault settlement, and retail currency auditing.
- Enhanced customer experience by identifying service opportunities and providing efficient solutions.
- Trained and Knowledge on Microsoft office and out look.
Associate Banker & Culture Champion
JPMorgan Chase
01.2021 - 01.2024
- Exceeded sales goals by 100% through proactive customer engagement and financial solution recommendations.
- Trained as a Branch Operations Lead for promotion to the next level.
- Managed a portfolio of 100+ clients with consistent follow-up and 100% accuracy.
- Approved financial transactions using sound judgment to mitigate fraud and operational risk.
- Collaborated with cross-country and international teams to resolve complex payment and billing issues.
- Contributed to successful 2023 and 2024 audits by ensuring strict compliance with security and operational procedures.
- Trained and mentored 10+ new employees on products, systems, and branch procedures. Coached and trained them to open a new branch.
- Utilized Salesforce, Client Central, SharePoint, Adobe, Outlook, and Microsoft Office Suite for customer support and operations.
- Took part in many volunteer services through the branch.
Information Specialist
Digital Federal Credit Union
01.2018 - 01.2021
- Served as a digital banking expert, training customers to use online tools and platforms.
- Referred clients to lending and investment partners based on financial needs.
- Used BI tools for lead generation and portfolio management.
- Maintained AML/KYC awareness and supported compliance efforts.
- Provided strong customer service using critical thinking and problem-solving skills.
Home Maker
01.2011 - 01.2018
- Prioritized family care while managing household responsibilities.
Bank Teller
Central Bank
01.2007 - 01.2011
- Processed deposits, withdrawals, loan payments, and account inquiries with high accuracy.
- Promoted products and services based on client needs.
Education
Bachelor's of Computer Science -
Manchester Metropolitan University
UKHigh School Diploma -
Methodist College
Skills
- Management of Cash level, Vault, ATMs and TCRs
- Weekly, Monthly, Quarterly Audit & Settlement
- Leadership & Teller training
- Enhance Member relationship
- Operational Excellence & Compliance
- Product & Service Education
- Coaching, Mentoring & Performance Support
- Timely Communication & Team Cohesion
- Maintains Vigilance & Security awareness
- Strong& understanding of credit union policy
- Deescalation of difficult situation & Operational Issue Resolution
- Sales Support & Goal Achievement
- Planning, Organizing & Administration
- Timely Completion of Business Processes
- Client & Vendor Relationship Management
- Leadership & Sound Judgement
- Diplomacy & Discretion
- Interpersonal skills
- Time Management & Multitasking
- Proficiency in Microsoft office
- Core Banking System knowledge
- Troubleshooting & Positive body language
- Customer Service Satisfaction
- Team Motivation
- Accuracy & Analytical Thinking
- Policy Implementation
- Strong Verbal Communication
- Collaborative Problem Solving
Accomplishments
- Supervised team of 7 to 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved safety deposit box issues which led to excellent customer experience by going above and beyond.
- Achieved 100% success on quarterly and yearly audits through effectively helping with monthly process and audits.
- Collaborated with team of 20 in the development of a new introductory committee for new employees to have a smooth transition to their new role.
- Resolved product issue through consumer testing.
Affiliations
- Board of Directors 2012-2018
- Board of Moderators 2024-2025
- 501c3 Charitable Organization supporting women and children who were affected by the war in Sri Lanka.
Certification
- Notary Public license 2025 to 2035
Languages
English
Full Professional
Tamil
Full Professional
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft office
Core System
Outlook
Interests
Enjoy Singing and reading
Timeline
Branch Supervisor
The Village Bank
01.2024 - 01.2025
Associate Banker & Culture Champion
JPMorgan Chase
01.2021 - 01.2024
Information Specialist
Digital Federal Credit Union
01.2018 - 01.2021
Home Maker
01.2011 - 01.2018
Bank Teller
Central Bank
01.2007 - 01.2011
Bachelor's of Computer Science -
Manchester Metropolitan University
High School Diploma -
Methodist College