Lena Arthur Weaver
Cleveland
Summary
Escrow Officer with strong knowledge of escrow process, title process and company policies and procedures to service clients. Prepares and delivers escrow documents in compliance with regulations and laws. Expert knowledge of First and Second Mortgage real estate transactions and accompanying title insurance policies and endorsements required to support high producing team.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Branch Supervisor
Third Federal Savings and Loan
Euclid
12.2024 - Current
- Supervised daily branch operations and ensured compliance with banking regulations.
- Managed cash flow and coordinated vault operations for secure transactions.
- Developed branch schedules to align staff coverage with customer traffic patterns during peak hours.
- Implemented process improvements that streamlined workflow, resulting in faster service delivery.
- Supervised, coached, and evaluated staff performance.
- Provided guidance and support to branch staff in daily operations.
- Resolved customer inquiries and concerns with a focus on satisfaction resolution.
- Assisted customers with loan applications, account inquiries or other banking needs.
- Prepared monthly reports detailing sales activity and financial performance to inform decision-making on account management.
- Assigned individual roles and tasks, as well as monitoring employees for security, compliance, and performance.
- Helped tellers and relationship managers by resolving customer concerns and securely handling large transactions.
- Reconciled discrepancies between daily transaction records and general ledger accounts.
- Educated customers on a variety of loan products and available credit options to promote valuable decision-making.
- Processed deposits, withdrawals, and transfers for customer transactions.
- Monitored cash levels in teller drawers to ensure accuracy of balances.
- Guided employees in handling difficult or complex problems.
ESCROW OFFICER
Third Federal Savings And Loan
Cleveland
05.2015 - 12.2023
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Facilitated approval of title clearing documentation by forwarding to title officer.
- Managed real estate closing process in compliance with all applicable standards and legal requirements.
- Collaborated with lenders, agents, and clients to streamline processes and enhance transaction efficiency.
- Addressed title issues by researching property records and liens, ensuring compliance and smooth transactions.
- Communicated effectively with clients regarding escrow instructions and timelines.
- Ensured compliance with federal and state regulations throughout transactions.
- Monitored closing activities to ensure timely completion of all transactions.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Acted as liaison between parties within home buying and selling ecosystem and communicated and kept parties fully apprised of closing status.
LOAN OFFICER
Third Federal Savings And Loan
Cleveland
01.2009 - 05.2015
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Assist Borrowers with completing Mortgage applications via phone and internet.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
RETIREMENT SPECIALIST
KeyBank National Association
Brooklyn
02.2007 - 01.2009
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Assisted Customers with opening IRA accounts via internet and phone.
- Processed withdrawals and distributions for Customers.
- Inbound and Outbound Customer Service.
- Educated participants on benefits of retirement savings and account management.
- Facilitated rollovers from old employer sponsored plans into new ones for retiring employees.
Education
High School Diploma -
Charles F. Brush
South Euclid, OH05-1998
Skills
- Loan File Review
- Loan File Maintenance
- Transaction Compliance Monitoring
- Escrow Process Management
- Branch operations
- Compliance management
- Risk assessment
- Process improvement
- Customer Relations
- Account management
- Transaction coordination
- Document preparation
- Cash handling
- Financial History Analysis
- Team leadership
- Employee supervision
- Performance management
- Team Performance Coaching
- Analytical skills
- Effective communication
- Problem solving
- Communication skills
- Relationship management
- Relationship building
- Record keeping
- Microsoft office
- Communication skills
- Record keeping
Certification
- A member of the Leadership team that assisted with the conversion of the Banking System from Miser to Fiserv
Timeline
Branch Supervisor
Third Federal Savings and Loan
12.2024 - Current
ESCROW OFFICER
Third Federal Savings And Loan
05.2015 - 12.2023
LOAN OFFICER
Third Federal Savings And Loan
01.2009 - 05.2015
RETIREMENT SPECIALIST
KeyBank National Association
02.2007 - 01.2009
High School Diploma -
Charles F. Brush