Mary Simpson
Fredericksburg,VA
Summary
Highly skilled in loan interviewing and clerking, with background in managing loan application processes from initial interview to final approval. Skilled in evaluating financial information, identifying discrepancies, and ensuring compliance with banking regulations. Proven ability to streamline operations for improved efficiency, leading to higher customer satisfaction and quicker loan processing times. Demonstrated strengths include excellent communication, organizational skills, and adeptness at working with diverse client bases to meet financial objectives.
Overview
10
10
years of professional experience
Work History
Front of House Supervisor/Kitchen Cook
Charlie G’s
Fredericksburg, Virginia
11.2023 - 11.2024
- Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Conducted regular staff meetings to communicate updates and gather team input.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Checked completed orders for correct quantity and quality.
- Cooked large batches of food quickly without compromising taste or quality.
- Prepared multiple menu items simultaneously by coordinating with other cooks as needed.
- Washed and cut ingredients for quick meal assembly.
- Filled and served various beverages for customers.
- Monitored food while it was cooking to ensure that it did not burn or stick to pans.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Dropped off food and drink orders for customer pickup.
- Prepared multiple orders at once for speedy service.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Checked quality of ingredients before use and discarded any spoiled or expired items.
- Operated deep fryers, grills, ovens, broilers, or other kitchen equipment to prepare foods.
- Cleaned kitchen areas including counters, tables, grills, ovens, stoves, utensils, and equipment.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Mary’s Cleaning
Self employed but third party through movement mor
Fredericksburg, Virginia
05.2017 - 11.2024
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Followed security rules when disarming alarm systems and leaving.
- Maintained a positive attitude at all times while interacting with co-workers, customers and management personnel.
- Replenished paper towels in dispensers throughout the facility.
- Swept and mopped floors, dusted furniture, and vacuumed carpets.
- Serviced, cleaned and restocked restrooms.
- Completed special projects as assigned by supervisor.
- Gathered and removed trash, placing in appropriate disposal area.
- Assisted in the setup of meeting rooms prior to events and conferences.
- Maintained a safe and clean work environment by adhering to all safety procedures.
- Kept business entrances clean, tidy and professional in appearance.
- Assisted with unloading deliveries of supplies and equipment.
Loan Officer Assistant/Loan Processor
Movement Mortgage
Fredericksburg, VA
05.2016 - 08.2022
- Assembled and compiled documents for
- Prepared complete packages to be sent to underwriting with a thorough understanding of each investor's stacking order and shipping.
- Identified and resolved issues that arose during the loan application process.
- Managed and updated client databases to ensure accuracy of contact and loan information.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Filed and maintained loan records.
- Attended training sessions as needed in order to stay abreast of industry regulations and standards.
- Maintained customer files in an organized manner to ensure accurate tracking of loans.
- Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
- Analyzed financial information provided by applicants in order to determine eligibility for specific types of loans.
- Checked applicant credit, personal references and employment histories.
- Monitored loan progress from application to closing, keeping all parties informed.
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Compiled and verified financial documents necessary for loan processing.
- Processed requests for payoff statements from borrowers or third parties.
- Contacted previous clients to verify satisfaction with process and service and to offer additional support and wrote personal thank you notes to clients and listing agents.
- Answered questions regarding loan status and process from customers, real estate agents, title companies.
- Assisted loan officers with the preparation of loan documents and closing packages.
- Set and confirmed appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
- Assisted in preparing loan application packages for submission to underwriting.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Facilitated the collection of additional documentation required for loan approval.
- Managed loan application pipeline to ensure timely processing of all loans.
- Provided administrative support to loan officers, including scheduling and document management.
- Input data into loan origination system accurately and timely.
- Reviewed appraisals received from appraisers prior to submission for underwriting consideration.
- Coordinated closings with title companies or attorneys when necessary.
- Maintained updated knowledge through continuing education and advanced training.
Mary’s Notary Service
Self Employed contracted out third party
Fredericksburg, Virginia
03.2019 - 02.2022
- Checked customer ID documents for completeness and accuracy prior to notarizing them.
- Reviewed loan documents for completeness and compliance with state and federal regulations.
- Reviewed all signed documentation before submitting it to relevant authorities.
- Authenticated copies of original documents when necessary.
- Provided a secure environment for document signings.
- Kept updated on changes in local and state laws governing Notaries Public.
- Reviewed and approved vendor invoices.
- Recorded data from each transaction in a logbook or journal.
- Informed customers about fees charged for Notary services.
- Contracted with various agencies to complete personal loan packages.
- Scheduled appointments with customers in need of Notary services.
- Received and distributed mail, letters and packages.
Home Care Provider
Public Partnerships
Fredericksburg, VA
07.2014 - 04.2018
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Cared for disabled children or children with sick or disabled parents.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Followed care plan and directions to administer medications.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Maintained accurate records of patient care services provided.
- Improved patient outlook and daily living through compassionate care.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Checked patients' pulse, temperature and respiration.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
Education
Advance National Caregiver Certification As Home Health Aide - Home Health Care
American Caregiver Association
Fredericksburg, VA01-2025
National Caregiver Certification As Home Health Aide - Health Care Administration
American Caregiver Association
Fredericksburg, VA01-2025
National Assistant Living Manager Certification - Health Care Management
American Caregiver Association
Fredericksburg, VA01-2025
CPR AED AND FIRST AID Certification - Health Administration
National Cprfoundation
Stafford, VA01-2025
High School Diploma -
Stafford County High School
Stafford, VA05-1999
Skills
- Underwriting support
- Loan closing
- Loan file review
- Loan origination
- Document verification
- Loan packaging
- File management
- Schedule management
- Loan servicing
- Loan processing
- Patient hygiene management
- Patient evaluations
- Active listening
- Observing responses
- Clinical documentation
- Effective communication
- Observation documentation
- Dementia and Alzheimer's care
- Certified home health aide (CHHA)
- Light housekeeping
- Heartsaver first aid (first aid)
- Organizational skills
- Personal care aide (PCA)
- Symptom documentation
- Patient relations
- Self motivation
- CPR certified
- Preparing meals
- Heartsaver first aid CPR AED
- Attention to detail
Timeline
Front of House Supervisor/Kitchen Cook
Charlie G’s
11.2023 - 11.2024
Mary’s Notary Service
Self Employed contracted out third party
03.2019 - 02.2022
Mary’s Cleaning
Self employed but third party through movement mor
05.2017 - 11.2024
Loan Officer Assistant/Loan Processor
Movement Mortgage
05.2016 - 08.2022
Home Care Provider
Public Partnerships
07.2014 - 04.2018
Advance National Caregiver Certification As Home Health Aide - Home Health Care
American Caregiver Association
National Caregiver Certification As Home Health Aide - Health Care Administration
American Caregiver Association
National Assistant Living Manager Certification - Health Care Management
American Caregiver Association
CPR AED AND FIRST AID Certification - Health Administration
National Cprfoundation
High School Diploma -
Stafford County High School