Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueline Rosales Silva

Daly City,CA

Summary

Dynamic Shift Leader at McDonald's Restaurant with a proven track record in team leadership and cash handling. Successfully trained new employees and enhanced customer satisfaction through effective problem-solving. Fostered a positive workplace culture by collaborating with peers to uphold high standards, ensuring a safe and efficient environment for all.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Leader

McDonald's Restaurant
11.2018 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shift Leader

McDonald's Restaurant
03.2014 - 10.2018
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Education

High School Diploma -

Nuestra Senora De Lourdes
El Salvador, San Salvador
11-2013

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving

Certification

  • Certified Shift leader, Developing The leader In me
  • Food Handler Certification

Timeline

Shift Leader

McDonald's Restaurant
11.2018 - Current

Shift Leader

McDonald's Restaurant
03.2014 - 10.2018

High School Diploma -

Nuestra Senora De Lourdes

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Jacqueline Rosales Silva