Jacqueline Rosas

Operational & Management Skills

• Increased and retained tenant occupancy
• Maintained coordination and vendor management
• Property inspections and preventative maintenance
• Turnover management (move ins/move outs)
• Emergency response and problem solving
• Ensuring curb appeal consistently aligns with community standards

Financial & Administrative Skills

• Focusing on rental collections and accounts receivables
• Delinquency tracking and follow up
• Processing rental payments via Payscan, Domuso and Direct bank payments
• Updating and maintaining resident information via Yardi Voyager and On-site property management systems
• Inputting invoices in a timely manner and coding expenses to proper budgets
• Completing budget variance reports, weekly reports and monthly reports
• Audit preparations and supporting documentations
• Maintaining an organized work environment

Legal & Compliance Knowledge

• Supporting compliance through accurate documentation and record keeping
• Ensuring proper handling of resident data in accordance property management and privacy standards
• Collaborated closely with legal counsel to resolve tenant matters and ensure timely and compliant service of required legal notices
• Consistently adhere to fairhousing regulations in leasing, tenant relations, accommodations and enforcement of community policies

• Inspected property conditions and coordinated maintenance activities as well as schedules for renovations or repairs
• Distributed tenant notices for any balance dues, lease violations or community announcements.
• Facilitated information or messages for the on site Community Manager
• Maintaining an organized and up to date work environment including residential files

• Processed Applications in a timely manner
• Efficiently responded to all prospects inquiries with detailed information
• Toured Available Apartments
• Provided excellent and professional customer service

• Answering phones.
• Booking appointments via Salon Iris. Managing Salon and Reception area. Processing salon transactions.
• Placing orders for salon inventory. Upkeeping the cleanliness of salon.

• Overseeing staff.
• Answering phone calls.
• Faxing updates and inventory reports.
• Attaining Sale goals.
• Revising Store inventory.
• Knowledge on procedures to price adjustments on merchandise. Outstanding customer service.

• Answered phone calls
• Scheduled appointments
• Performed opening and closing procedures ensuring all tasks were completed accurately.
• Opened and distributed mail for the salon. Book keeping.
• Placed orders for salon inventory.
• Handled all payment transactions and deposits for the salon.
• Hired and trained new receptionist.
• Handled all customer inquiries and complaints.
• Filing salon documents and bills

• Greeting and assisting customers, maintaining reception area & salon inventory organized.
• Received and processed payments for the salon via, cash, credit, debit. Answered phones, booked appointments, maintained clients accounts.