David Swinson
Brooklyn,NY
Summary
Dynamic professional with over 4 years in Human Services, including impactful roles at Block Institute Inc. Proven ability to enhance client independence through tailored support programs and effective communication. Skilled in medication administration and fostering self-esteem, while adapting to challenging environments. Committed to contributing to team success and client satisfaction.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Block Institute Inc
Brooklyn, NY
07.2024 - 09.2025
- Oversaw individualized support programs for individuals with intellectual and developmental disabilities, enhancing their daily living skills. Coordinated assistance with personal care, meal preparation, and household management to promote independence.
- Facilitated community engagement initiatives through transportation services and organized social outings. Guided individuals in acquiring life skills and fostering personal interests. Promoted self-esteem growth among participants.
- Facilitated emotional support sessions to enhance mental health and coping strategies.
- Oversaw medication administration processes to enhance patient care. Managed medical records and documentation to ensure compliance with healthcare regulations. Coordinated administrative tasks to streamline operations.
- Created strategic behavioral management plans to enhance team dynamics.
- Implemented safety protocols and standards to uphold state regulations within living spaces.
- Facilitated project renewal processes to ensure alignment with strategic objectives.
- Contributed to team projects and initiatives during internship in New York, NY, to gain industry experience and insights.
Residential Aide
Project Renewal
New York, NY
10.2021 - 01.2022
- Executed comprehensive intake procedures for new clients to ensure accurate data collection.
- Coordinated bed allocation for new intakes to ensure efficient utilization of resources.
- Oversaw patient rounds to evaluate care quality and address concerns. Collaborated with medical staff to assess patient conditions and implement care plans. Championed patient satisfaction through attentive monitoring and support.
- Coordinated mail distribution and appointment information dissemination to enhance communication flow.
Material Handler
DHL National Shipping
Memphis, TN
07.2020 - 07.2021
- Facilitated efficient document management to enhance accessibility and workflow.
- Performed systematic classification and accurate data entry to enhance database integrity.
- Oversaw customer compliance initiatives to align with regulatory standards. Guided teams in implementing compliance protocols to enhance operational integrity. Championed customer education on compliance matters to foster transparency.
- Managed customer interactions to ensure high levels of satisfaction and loyalty.
Drive Thru/crew Member
Wendy’s
Memphis, TN
05.2019 - 06.2020
- Facilitated customer satisfaction through attentive service and effective problem-solving.
- Delivered high-quality customer service to enhance client satisfaction in dynamic environments.
- Executed cash and credit card transactions to ensure accurate financial processing.
- Executed thorough cleaning and organization of store environment to enhance customer experience.
Drive Thru / Crew Member
McDonald's Restaurant
Memphis, TN
04.2018 - 04.2019
- Facilitated positive customer interactions to strengthen employee engagement and satisfaction.
- Facilitated seamless cash register transactions to enhance customer service and operational efficiency.
- Managed opening and closing tasks to maintain a secure and organized environment.
- Supported efforts to uphold cleanliness and hygiene standards within the organization.
Education
High School Diploma -
Cordova High School
Memphis, TN05.2020
Skills
Objective Intellectual seeking to secure a Direct Support Professional position ,Retail Associate, Warehouse Associate , or similar role too direct support professional in medical field, and contribute to the success of the client's and company and offers opportunities for professional growth and advancement
My Qualifications are my willingness’s to learn and adapt in a challenging environment
Creative professional with attention to detail, good multitasking talents
I have over 4 years of experience in Human Services , Customer service , and 3 years in warehouse experience
Timeline
Direct Support Professional
Block Institute Inc
07.2024 - 09.2025
Residential Aide
Project Renewal
10.2021 - 01.2022
Material Handler
DHL National Shipping
07.2020 - 07.2021
Drive Thru/crew Member
Wendy’s
05.2019 - 06.2020
Drive Thru / Crew Member
McDonald's Restaurant
04.2018 - 04.2019
High School Diploma -
Cordova High School