Hi, I’m
Jacqueline Sanchez
Laredo,Tx
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
years of professional experience
Work History
Biglots IncLaredo, Tx
FURNITURE SALES MANAGER
10.2013 - 09.2022
Job overview
- Accountable for the furniture department's overall performance, including the achievement/improvement of the furniture sales metrics, building customer relationships, and maintaining furniture merchandising, presentation, and recovery standards, and merchandise carry-outs.
- Maintained a clean, organized showroom floor at all times for an inviting shopping experience that encouraged browsing.
- Provided exceptional customer service, resulting in repeat business and positive customer feedback.
Convergys
CUSTOMER SERVICE REPRESENTATIVE
02.2012 - 09.2012
Job overview
- Greet customers in a courteous, friendly, and professional manner using proper greeting procedures
- Prepare complete and accurate work including notating accounts appropriately, and track documents and retrieve information in a call tracking database.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
J.B. Alexander High School, Laredo, TX
High School Diploma
01.2004
Skills
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Merchandising and Display
- Adaptable and Flexible
- Inventory Control Processes
Languages
German
Elementary
Spanish
Native or Bilingual
Collecting Monopoly board games
Currently have about 15 different types of Monopoly board games.
Timeline
FURNITURE SALES MANAGER
Biglots Inc
10.2013 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
Convergys
02.2012 - 09.2012
J.B. Alexander High School
High School Diploma
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