Jacqueline Santana
Los Angeles,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Crlaurence
Los Angeles, CA
10.2020 - 04.2022
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Educated customers how to use company systems, complete forms and obtain desired services.
Direct Sales Representative
Spectrum
Wilmington, CA
08.2018 - 10.2020
- Educated customers on promotions to enhance sales
- Met or exceeded sales quotas 22 months out of 24 months
- Completed documentation smoothly to finalize sales
- Stayed current on product specs and prices and accurately updated display product literature
- Scheduled and attended meetings with clients and prospective clients as requested
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Computerized office activities and maintained customer communications, including data and record tracking correspondences
- Educated and trained new hires on company processes, eliminating process gaps
- Followed all company guidelines regarding safety procedures when out in field
Supervisor
UPS
08.2016 - 08.2018
- Enhanced training programs to strengthen employee knowledge and promote new managers from within
- Identified individual employee's unique work styles and adapted management methods
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Measured team performance and reported metrics to leadership team members
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Adhered to company safety protocols and complied with OSHA standards
- Maintained organized work area by storing equipment safely and properly
- Promoted workplace safety by reporting or mitigating hazards in timely manner
- Used wireless radio frequency systems and communication devices to communicate with colleagues
Customer Service
Walmart
South Gate
07.2014 - 08.2016
- Resolved customer complaints with empathy, resulting in improved sales.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
QC Inspector
MCI Foods
Santa Fe Springs
07.2013 - 07.2024
- Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Documented findings and generated reports with data and recommendations.
- Maintained a strong working knowledge of industry regulations and standards, ensuring that all inspections were conducted in accordance with applicable requirements.
- Collaborated with production team to address quality issues, enhancing overall product performance.
Political Canvasser
Sergio Infanzon
Bell Gardens, CA
11.2013 - 11.2023
- Increased voter engagement by effectively communicating campaign messages doortodoor.
- Maintained accurate records of interactions with potential voters, providing valuable feedback to the campaign team for strategic adjustments.
- Worked closely with campaign manager to refine talking points based on evolving political landscape and constituents'' concerns.
- Identified key issues important to voters through comprehensive survey administration.
Education
High School Diploma -
Opportunities For Learning
Compton Cerritos Community College
Cerritos, CASkills
- Interpersonal Skills
- Attention to Detail
- Productivity and Efficiency
- Cleaning and Sanitation
- Working with Diverse People
- Fast-Paced Environment
- Team Oriented
- Working Quickly
- Sweeping and Mopping
- Workstation Sanitation
- Kitchen Staff Support
- Food Plating and Assembly
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Crlaurence
10.2020 - 04.2022
Direct Sales Representative
Spectrum
08.2018 - 10.2020
Supervisor
UPS
08.2016 - 08.2018
Customer Service
Walmart
07.2014 - 08.2016
Political Canvasser
Sergio Infanzon
11.2013 - 11.2023
QC Inspector
MCI Foods
07.2013 - 07.2024
High School Diploma -
Opportunities For Learning
Cerritos Community College