Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JACQUELINE SANTIAGO

Plant City,FL.

Summary

Dedicated worker with a "can do" attitude and a motivating persona caring for others. Extensive training in customer service ranging from clinical care to administrative responsibilities. Show remarkable ability in administering care to patients / clients and rendering expert judgment during emergency situations; ensure quality and compliance of care within established standards Possess dynamic communication skills; able to relate well with peers, patients / clients and physicians / supervisors while keeping the needs of clientele foremost in mind. Self-motivated to work independently, unsupervised and equally effective as a team member; highly capable of motivating others.

Overview

25
25
years of professional experience

Work History

New Vitality
01.2019 - Current
  • Greeting patients, preparing treatment rooms for examinations, interviewing patients, taking vital signs, blood draw for labs, confirming and scheduling new appointments, with patients privacy always first.
  • Offering healthy alternatives, increased sales by 10%.

Plant City Food Bank
01.2016 - Current
  • Greeting customers and assisting with registration, verifying accurate personal information relevant to qualification to receive service
  • Facilitated positive care and help to those in need
  • Represented food bank at special events to raise awareness in the community.

Manager

Quality Plus Cleaners
01.2006 - 01.2008
  • Store Manager
  • Managed store level budgets and cash flow
  • Day to day open and close store, supervise employees, process customer phone and personal relations
  • Meet, greet and assist all walk- in and valet drive- up customers at their car identifying garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computer register.

Customer service

EZ PAWN
01.1998 - 01.2003
  • 6 Achievements & Awards of Superior Service, using my own judgement whether a person and their collateral is honorable enough to receive a cash loan from our company
  • Analyze and research potencial items to obtain a price at which we would profit from in case the customer can’t redeem their items
  • Dealing with the hardship of people having client trust and rapport through compassionate demeanor and poise.

Medical Assistant

Northdale Family Doctor MD.
Tampa, FL
09.2014 - 05.2016
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Education

Associate Degree - Medical Assistant

Everest University - Tampa
Tampa, FL
10.2014

Skills

  • Policies and procedures
  • Staff Management
  • Strategic planning
  • Key Performance Indicators
  • Negotiation
  • Verbal communication
  • Coaching and mentoring

Languages

Spanish
Native or Bilingual

Timeline

New Vitality
01.2019 - Current

Plant City Food Bank
01.2016 - Current

Medical Assistant

Northdale Family Doctor MD.
09.2014 - 05.2016

Manager

Quality Plus Cleaners
01.2006 - 01.2008

Customer service

EZ PAWN
01.1998 - 01.2003

Associate Degree - Medical Assistant

Everest University - Tampa

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JACQUELINE SANTIAGO