Jacqueline Saquisili
Hackensack,NJ
Summary
Bilingual English–Spanish Customer Service Representative with 6+ years of experience in high-volume, fast-paced environments including hospitality, retail, and food service. Skilled in handling customer inquiries, resolving complaints, and providing clear product explanations across in-person, phone, and POS systems. Strong multitasker with excellent communication, patience, and problem-solving abilities. Experienced working with diverse customers and comfortable adapting to digital customer support environments such as live chat and email systems.
Overview
7
7
years of professional experience
Work History
Food Handler
Sam’s Bagels and Deli
Rochelle Park, NJ
06.2019 - 08.2021
- Took orders placed over the phone and inputted them on a POS system
- Ability to prepare cold and hot sandwiches
- Multi-task while also providing exceptional customer service
- Good communication skills and able to work coherently
Sales Associate
Aeropostale
Paramus, NJ
02.2020 - 09.2021
- Assisted customers in choosing clothes to match their style and current market trends
- Greeted every customer and introduced myself if they needed any help
- Promoted in-store sales to all customers, answered questions about any discounts or promotions
- Acquired knowledge of the inventory status and organized it to make it easy and presentable for the customers
- Assisted Spanish-speaking customers by translating and answering questions in Spanish
Host/Bartender
Chit Chat Diner
Hackensack, NJ
07.2022 - 11.2025
- Welcomed all guests with a warm smile
- Communicated clearly with customers in English and Spanish
- Helped customers with any concerns they had about their food orders
- Managed multiple tasks while maintaining accuracy and a positive attitude
- Provided menu explanations and recommendations
- Helped customers choose what type of drink to order based on their preferences
Education
High School Diploma -
Hackensack High School
06.2021
Skills
- Data entry
- Basic computer skills
- Multitasking
- Live Customer Support
- Customer Conflict Resolution
- High-Volume Customer Service
- POS Systems
- Order Management
- Clear Written Communication
- Clear Verbal Communication
- Problem Solving
- Customer Retention
- Basic Tech Comfort
Volunteer Experience
Holy Trinity Church, Volunteer Interpreter, Assisted elderly people with paperwork and forms, Translated information from English to Spanish clearly and accurately
Timeline
Host/Bartender
Chit Chat Diner
07.2022 - 11.2025
Sales Associate
Aeropostale
02.2020 - 09.2021
Food Handler
Sam’s Bagels and Deli
06.2019 - 08.2021
High School Diploma -
Hackensack High School