Jacqueline Schwartz
Springfield,PA
Summary
Highly qualified and dedicated individual focused on exceptional customer service. With 40 years of horse riding skills and a competitive swimming background, I bring a unique blend of athleticism and professionalism. Thrives in collaborative team environments, consistently exceeding expectations in supporting both the team and customers. Experienced in customer relationship management, skilled at ensuring high levels of satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster long-term loyalty. Demonstrates effective collaboration with team members to achieve sales objectives and maintain a positive store environment.
Overview
14
14
years of professional experience
Work History
Stylist Sales Associate
Nordstrom
King Of Prussia
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed financial dealings with precision, complying with cash handling guidelines.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Manager
Somerset Nursery
Glenmoore
10.2022 - 07.2023
- Led and inspired team members to maximize productivity.
- Accomplished multiple tasks within established timeframes.
- Ensured a professional work environment by upholding organizational standards.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Strengthened connections with customers and suppliers through proactive account management.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Luxury Bridal Stylist
Elizabeth Johns Bridal Couture
Ardmore, PA
09.2021 - 09.2022
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
- Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
Call Center Representative
Accolade
Plymouth Meeting
10.2018 - 05.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Explained medical care options to help families make informed healthcare decisions.
- Processed insurance claims efficiently, ensuring timely reimbursement for services rendered by the healthcare facility.
- Participated in regular training sessions offered by the organization which contributed towards personal and professional growth, as well as improved service delivery to patients.
Bridal Specialist/asst. Manager
Nordstrom
King Of Prussia
12.2010 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed financial dealings with precision, complying with cash handling guidelines.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Nursing
Stockport College of Technology
Stockport,UK06.1981
Skills
- Customer Relationship Management (CRM)
- Problem-solving
- Customer service
- Team leadership
- Competitive swimmer
- Experienced Horseback rider
- Farm management
- Animal husbandry
- Childcare
- Operational standards
- Quality assurance
- Time management
- Client relationship building
- Exceptional communication
- Organizational proficiency
- Appointment scheduling
- Problem-solving skills
- Staff management
- Adaptable mindset
- Multi-tasking strength
Accomplishments
- Recognized as Employee of the month (Nordstrom) numerous times for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Additional Information
I was born and grew up in Manchester England, came to the States in 1986, I still have my English accent which certainly helps with customer/client interactions.I lived in Italy for a year and have travelled extensively.In my youth I was a competitive swimmer and horseback rider and still ride and swim 5 days a week. I feel the combination of these attributes lend themselves to working at your facility.
Timeline
Stylist Sales Associate
Nordstrom
10.2023 - Current
Manager
Somerset Nursery
10.2022 - 07.2023
Luxury Bridal Stylist
Elizabeth Johns Bridal Couture
09.2021 - 09.2022
Call Center Representative
Accolade
10.2018 - 05.2020
Bridal Specialist/asst. Manager
Nordstrom
12.2010 - 10.2019
Bachelor of Science - Nursing
Stockport College of Technology