Jacqueline Scott

• Coordinated community outreach programs to enhance resource accessibility for underserved populations.
• Developed and maintained relationships with local organizations to facilitate collaboration and support services.
• Conducted needs assessments to identify gaps in community resources and improve service delivery.
• Organized workshops and events to educate residents on available health and wellness resources.

As Family Recource Developer responsible for working assistiing Families with ACE Children (Adverse Childhood Experiences). Ensuring parents were informed as to opportunities to help their children thrive. Accompanied parents to meetings with school personnel and medical providers providing understanding and clarification for special instructions given parent.

As a Covid Contact Tracer, I was responsible for making contacts with patients, addressing signs to determine if Isolation or Quarantine should be taken. Providing the time span for the periods of both and instructions on care, distance between others, and when it would be advisable to contact their physician.

• Guided patients through financial assistance programs, enhancing access to necessary medical services.
• Analyzed patient insurance coverage options, ensuring optimal financial solutions for healthcare needs.
• Educated patients on payment plans and financial policies, improving understanding and compliance.
• Collaborated with medical staff to streamline billing processes, resulting in reduced processing times.
• Helped Patients navigate through Medicare Open Enrollment (SHIP Counselor); Medicaid and Marketplace

• Develped & Implemented Local Office Policies & Procedures in accordance with State Standards
• Collaborated with other Team Leaders to effectively maximize the Services offered by Our Department
• Supervised Clerical and Casework Staff's processing of SNAP, Medical & TANF Benefits,, ensuring correct benefits were granted
• Conducted all Quality Control Reviews, creating Corrective Actions Plans if needed