Summary
Overview
Work History
Education
Skills
Certification
Church Secretary
Timeline
Generic

Jacqueline Scurry

Summary

Adept at enhancing customer experiences and streamlining operations, my tenure at Greater Cleveland RTA honed my problem-solving and team collaboration skills. Achievements include developing a user-friendly library catalog system and significantly improving facility cleanliness, showcasing my attention to detail and ability to drive positive outcomes in diverse roles.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Janitor

Greater Cleveland RTA
02.2007 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.

Direct Care Worker

Jewish Family Association
06.2020 - 08.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.

Bus Driver

GCRTA
11.1998 - 02.2002
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Conducted pre-trip inspections of bus for safe operation.

Information Service Clerk

Mayor's Action Center
09.1996 - 11.1998
  • Assisted with the development of a new library catalog system, contributing to a more efficient and user-friendly interface for patrons.
  • Conducted comprehensive research for clients'' requests, delivering relevant and valuable information that met their needs.
  • Monitored usage trends of electronic resources to identify areas of improvement or expansion within the library''s offerings.
  • Maintained an organized and updated reference collection, ensuring easy access to materials for staff and patrons alike.
  • Collaborated with team members on various projects, resulting in improved communication and workflow efficiency within the department.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries, ensuring a positive experience for all patrons.

Education

No Degree - Business Administration

Cuyahoga Community College
Cleveland, OH

High School Diploma -

John Adams High School
Cleveland, OH
06.1979

Skills

  • Problem-Solving
  • Responsible and Dependable
  • Attention to Detail
  • Time Management
  • Customer Service
  • Team Collaboration

Certification


  • MCAS - Microsoft Certified Application Specialist
  • Business administration Training - 3years

Church Secretary

Take notes, organize weekly notices for Sunday service,calls members on the recent events, Makes reservations for Pastor

Timeline

Direct Care Worker

Jewish Family Association
06.2020 - 08.2022

Janitor

Greater Cleveland RTA
02.2007 - Current

Bus Driver

GCRTA
11.1998 - 02.2002

Information Service Clerk

Mayor's Action Center
09.1996 - 11.1998

No Degree - Business Administration

Cuyahoga Community College

High School Diploma -

John Adams High School

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Jacqueline Scurry