Jacqueline Seabrooks
Louisville,KY
Summary
- Dedicated professional with 24 years of solid background in high-volume office environments. Skilled Scheduler focused on providing professional service and support . Positive nature with excellent people skills looking for organization with advancement potential
Overview
18
18
years of professional experience
Work History
Patient Access Specialist
Norton Audubon Hospital
Louisville, KY
08.2021 - 10.2024
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Admitted,checked-in,or signed in patients for various procedures
- Responded to patient concerns and inquiries professionally and efficiently.
- Secured necessary signatures for privacy laws and consent for treatment.
- Obtained health, financial and religious information from patients at time of admission , and placed identification bands on patient.
Client Services Specialist
Aerotek
Louisville, KY
10.2020 - 04.2021
- Reviewed, investigated, corrected errors, and inconsistencies in financial entries, documents and reports
- Corrected payroll transactions by voiding checks and issuing stop payment orders.
- Responded to employee inquiries regarding payroll and timekeeping, also monitored vacation accrual.
- Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
- Reviewed employee benefit enrollments to verify accuracy, inputting all information into company's database.
General Office Clerk II
Falcontek
Louisville, KY
02.2020 - 06.2020
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services, consistently double-checking information and availability.
- Created and maintained accurate and confidential patient files,
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Enrollment Specialist Underwriting/Audit Assistant
Aerotek
Louisville, KY
08.2017 - 11.2019
- Planned and executed audits of operational and financial areas to check compliance audits in accordance with accepted standard operating procedures.
- Performed information system audits to manage internal controls and assess risks, Collaborated with external partners to complete audits.
Administrative Assistant/Student Coordinator
Patch America
Louisville, KY
06.2015 - 06.2017
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- supplied advance materials and executed follow-up for meetings and team conferences, organized files, developed spreadsheets, faxed reports and scanned documents.
- Nontraditional Student representative: helped low-income students resolve their student loan default issues, Responsible for verification of student documents and records to meet requirements to return to college.
Student Affairs Assistant II
Jefferson Community & Technical College
Louisville, KY
06.2010 - 05.2015
- Implement ever-changing federal, state and institutional policies and procedures, alone with Verification review, cross-reference federal tax documents with the FAFSA.
- Processed all corrections to student files, Analyze and interpret federal rules and regulations regarding title IV student financial.
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
Dispatcher/Switchboard Operator
World Trade Center
Dallas, TX
02.2007 - 04.2010
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Alerted staff of emergency information and general announcements using PA system.
- Answered up to 50 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Communicated with individuals within inbound call center setting to complete dispatch support for emergency calls.
Education
Louisville Urban League
Health Information Technology
Jefferson Community & Technical College
Skills
- Scheduler, Electronic medical records, Financial, medical Insurance claims
- Patient registation
- Administrative Assistant, Customer-Service, Call-center, multi-line phone systems
- Microsoft Office Suite, Organizational Skills, Case management
- Policies, Charts, Coding, Communication Skills, Dispatcher
- Clients, Research, Spreadsheets,Data collection,Data Entry certified
- Quality control, Payroll software proficiency, Direct deposit processing,Troubleshooting
Timeline
Patient Access Specialist
Norton Audubon Hospital
08.2021 - 10.2024
Client Services Specialist
Aerotek
10.2020 - 04.2021
General Office Clerk II
Falcontek
02.2020 - 06.2020
Enrollment Specialist Underwriting/Audit Assistant
Aerotek
08.2017 - 11.2019
Administrative Assistant/Student Coordinator
Patch America
06.2015 - 06.2017
Student Affairs Assistant II
Jefferson Community & Technical College
06.2010 - 05.2015
Dispatcher/Switchboard Operator
World Trade Center
02.2007 - 04.2010
Louisville Urban League
Health Information Technology
Jefferson Community & Technical College