Open To Work
Felecia Chenault
Orlando
Work Preference
Summary
Detail-oriented healthcare professional with over 16 years of experience in patient coordination, medical billing, and front/back-office administration. Expertise in insurance verification, managing patient records, and delivering exceptional customer service to enhance patient experiences. Strong communicator and collaborative team player, adept at improving operational efficiency and maintaining compliance with HIPAA regulations.
Overview
22
22
years of professional experience
Work History
Patient Access Specialist
AssistRx
Orlando
04.2026 - Current
- Coordinated insurance verification to ensure coverage and eligibility for patients.
- Resolved registration issues, including eligibility verification and authorization to facilitate patient access.
- Educated patients on service options, policies, and procedures for optimal engagement.
- Resolved patient inquiries and concerns to enhance overall satisfaction and care experience.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Senior Opha/referral Scheduling Coordinator
Orlando Health
Orlando
03.2023 - 12.2023
- Coordinated schedules for medical staff across multiple departments to optimize patient care.
- Managed appointment bookings, facilitating timely patient access to essential healthcare services.
- Communicated with patients to confirm appointments and address scheduling inquiries.
- Monitored schedule adjustments to reduce conflicts and streamline workflow processes.
Senior Radiation Scheduling Coordinator
Orlando Health
Orlando
06.2017 - 12.2022
- Coordinated office staff schedules and arranged coverage for urgent work needs to ensure seamless operations.
- Delivered crucial information to patients through multiple communication methods to enhance understanding and satisfaction.
- Managed incoming messages and emails, ensuring timely transfer of correspondence to appropriate staff.
Senior Front/Back Office Assistant
Orlando Health
Orlando
07.2015 - 06.2017
- Managed multiple concurrent tasks, responded to telephone inquiries, and facilitated communication between physician, patient, and insurance companies.
- Executed computerized scheduling and administrative functions to support efficient operations.
- Facilitated communication between Patient Access and Clinical departments to streamline registration and scheduling processes.
Medical Billing Specialist
Florida Hospital Respiratory and Equipment
Longwood
01.2014 - 07.2015
- Collaborated with insurance providers to verify insurance details and secure authorization for accurate billing.
- Maintained current working knowledge of CPT and ICD-10 coding principles.
- Compiled and attached claims documentation to reduce claim denials.
Held Billings Specialist
American Home Patient
Altamonte Springs
01.2011 - 12.2013
- Handled billing and insurance phone calls, resolved patient inquiries to ensure timely account updates.
- Reviewed assignment plan guidelines to ensure compliance with pre-certification requirements.
Medicare Collections/CMN Specialist
Rotech Healthcare
Orlando
01.2005 - 12.2010
- Processed rejections and denials to identify claims for resubmission or appeal.
- Maintained accurate charge submissions through electronic charge capture practices.
Education
Associate of Science - Health Information Technology
Central Florida College
12-2009
Skills
- Patient registration & scheduling
- Customer service & conflict resolution
- Medical billing & coding (ICD-10, CPT, HCPCS)
- Practice workflow optimization
- Front/back-office support
- Insurance verification & claims submission
- HIPAA compliance & documentation
- Electronic medical records (Epic, Cerner, Athena)
- Patient engagement techniques
Timeline
Patient Access Specialist
AssistRx
04.2026 - Current
Senior Opha/referral Scheduling Coordinator
Orlando Health
03.2023 - 12.2023
Senior Radiation Scheduling Coordinator
Orlando Health
06.2017 - 12.2022
Senior Front/Back Office Assistant
Orlando Health
07.2015 - 06.2017
Medical Billing Specialist
Florida Hospital Respiratory and Equipment
01.2014 - 07.2015
Held Billings Specialist
American Home Patient
01.2011 - 12.2013
Medicare Collections/CMN Specialist
Rotech Healthcare
01.2005 - 12.2010
Associate of Science - Health Information Technology
Central Florida College