Zariah Walker
Chicago,IL
Summary
Detail-oriented professional with exceptional communication and project management skills, committed to contributing to team success. Proven ability to manage multiple tasks effectively in fast-paced environments while delivering efficient and compassionate support. A fresh perspective combined with a strong commitment to quality drives consistent results. Recognized for adaptability and a proactive approach in developing effective solutions that enhance overall performance.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Rush University Hospital
08.2024 - Current
- Facilitated patient registration processes to ensure accurate data entry and compliance with hospital policies.
- Maintained HIPAA compliance while processing health and insurance information.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Coordinated insurance verification and pre-authorization requirements to streamline patient access procedures and appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
Temporary Medical Record Abstractor
Elevance Health
01.2023 - 05.2024
- Conducted medical record reviews for HEDIS quality audits, ensuring accuracy and compliance.
- Supported audit preparation by abstracting and validating clinical data.
- Reviewed charts and flagged incomplete or inaccurate information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Temporary Life & Disability Agent
Elevance Health
05.2023 - 04.2024
- Responded to member benefit inquiries with accuracy and professionalism.
- Verified enrollment eligibility, corrected errors, and ensured clean claims processing.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Managed sensitive health data in compliance with HIPAA standards.
Lead Surgical & TMJ Assistant
Oral and Maxillofacial Surgery
08.2021 - 12.2022
- Supported oral surgeons in pre-operative and post-operative care of patients during TMJ, implant, and extraction procedures, ensuring comfort and safety.
- Coordinated patient care, insurance verification, and documentation accuracy, ensuring compliance with dental standards.
- Facilitated onboarding and training process for new hires, accelerating their integration into team.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Lead Dental Assistant
Aspen Dental
06.2019 - 07.2021
- Assisted providers chairside during restorative and surgical procedures, ensuring comfort and addressing patient concerns.
- Trained new staff in office procedures and best practices for patient interaction.
- Reviewed dental radiographs for treatment planning and patient education while managing insurance verification, claims documentation, and patient records.
- Prepared examination rooms, sterilized instruments, and maintained compliance with safety regulations.
Education
Certificate - Dental Assisting
Dental Assistant Academy
Chicago, IL01.2020
High School Diploma -
Mather High School
Chicago, IL01.2018
Skills
- Quality data and audit expertise
- Claims analysis & benefits management
- Medical records evaluation
- Experience with EMR/EHR software implementation
- Proficient in Microsoft Excel, Word, and Outlook
- Expertise in HIPAA standards & compliance
- Medical & Dental terminology
- Insurance billing coding & authorization
- Payment processing
- Conflict resolution
- Verbal and written communication
- Patient registration & scheduling
Timeline
Patient Access Specialist
Rush University Hospital
08.2024 - Current
Temporary Life & Disability Agent
Elevance Health
05.2023 - 04.2024
Temporary Medical Record Abstractor
Elevance Health
01.2023 - 05.2024
Lead Surgical & TMJ Assistant
Oral and Maxillofacial Surgery
08.2021 - 12.2022
Lead Dental Assistant
Aspen Dental
06.2019 - 07.2021
Certificate - Dental Assisting
Dental Assistant Academy
High School Diploma -
Mather High School
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