Breanna Benjamin
Flat Rock,MI
Summary
Dedicated Patient Access Specialist with 20+ years of healthcare experience in Family Medicine and Emergency Room registration. Skilled in high-volume patient intake, scheduling, insurance verification, and delivering compassionate service in fast-paced clinical environments. Recognized as a Humankindness Award recipient for demonstrating exceptional empathy, professionalism, and commitment to patient-centered care.
Overview
20
20
years of professional experience
Work History
Patient Access Specialist/Remote
Virginia Mason Franciscan Health
Tacoma, WA
01.2016 - Current
- Register and schedule patients for Family Medicine and specialty services while ensuring accurate demographic and insurance information.
- Manage high call volumes and patient inquiries while maintaining professionalism and efficiency.
- Coordinate appointments and assist with scheduling to prevent delays in patient care.
- Verify insurance eligibility and obtain required authorizations when applicable.
- Provide compassionate support to patients and families during stressful healthcare situations.
- Collaborate with clinical teams, providers, and departments to ensure smooth patient flow.
- Maintain compliance with HIPAA and organizational policies.
Emergency Room Registration / Patient Access
Valley Medical Center
Renton, WA
01.2006 - 01.2016
- Registered patients in a high-acuity emergency department environment.
- Collected patient demographics, insurance information, and consent documentation.
- Assisted patients and families during emergency situations with empathy and professionalism.
- Maintained accurate records and ensured timely data entry into EMR systems.
- Worked closely with nurses, physicians, and clinical staff to support patient care operations.
Education
High School Diploma -
Highline High School
Seattle, WASkills
- Patient Registration & Scheduling
- Emergency Department Intake
- Insurance Verification
- Electronic Medical Records (EMR/EHR)
- High Call Volume Management
- Patient Advocacy
- HIPAA Compliance
- Customer Service & Communication
- Conflict Resolution
- Team Collaboration
Timeline
Patient Access Specialist/Remote
Virginia Mason Franciscan Health
01.2016 - Current
Emergency Room Registration / Patient Access
Valley Medical Center
01.2006 - 01.2016
High School Diploma -
Highline High School