JACQUELINE SHEA
PHILA.,PA
Overview
35
35
years of professional experience
1
1
Certification
Work History
Dental Assistant
H&R Dental Staffing University of Penn/Advanced Education General Dentistry
Philadelphia, PA
01.2026 - Current
- Assisted in patient management and scheduling for optimal appointment flow.
- Prepared examination rooms and sterilized instruments to ensure compliance with safety standards.
- Educated patients on post-operative care and oral hygiene practices, enhancing overall patient satisfaction.
- Collaborated with dental team to implement efficient workflow processes, improving office productivity.
Telecommunications
ST. CHRISTOPHERS HOSPITAL FOR CHILDREN
PHILA, PA
11.2022 - 01.2026
- Operate telephone switchboard and consoles to connect, hold, transfer and disconnect telephone calls.
- Provide approved patient information upon request, page physicians and services on-call upon request.
- Keep on-call schedules updated in the hospital paging system and alert hospital staff to all medical emergencies called in following hospital procedures.
- Handle request through various channels while utilizing numerous databases simultaneously.
- Serve as point of contact to internal and external customers to ensure easy & seamless access to physicians, employees, patients, programs and services.
- Provide external connection for staff and answer internal queries directed to the switchboard.
- Process and coordinate emergency codes.
Receptionist III/ Call Center Representative
TEMPLE UNIVERSITY KORNBERG SCHOOL OF DENTISTRY
PHILA, PA
11.2021 - 11.2022
- Responsible for answering high-volume calls and multiple lines for the Dental School clinics.
- Provide a professional and polite, customer-focused presence over the telephone, including greeting callers, directing calls to appropriate person or department, scheduling appointments and taking messages as needed.
- Carefully retrieving patient information necessary to register them in the system, informing patient of adequate information that must be presented at time of visit, as required, assisting callers in identifying needs and then routing calls appropriately.
- Answering calls of non-complex nature from callers; sending out correspondence pertaining to patient appointments; exercising upmost diplomacy and tact to provide excellent customer service for patients; practicing confidentiality and privacy protocols in accordance to clinic policies and HIPPA requirements.
- Perform other duties as assigned.
Clerk
TEMPLE UNIVERSITY KORNBERG SCHOOL OF DENTISTRY
PHILA, PA
07.2019 - 11.2021
- Coordinate the non-clinical patient functions within the clinic.
- Responsible for greeting and checking patients into the clinic, scheduling, confirming appointments, registering new patients, creating and maintaining patient files.
- Responsible for tracking and maintaining patient flow within the practice, answering phones including screening calls, taking messages, answering questions of a non-complex nature, verifying insurance, assisting with billing functions and payment of fees.
- Other duties as assigned.
Dental Assistant, OS Sedation Assistant
ACADEMY DENTAL ASSOCIATES
PHILA, PA
06.2016 - 07.2019
- Four handed dentistry, expose digital radiographs using Dexis software.
- Set up/ break down and sterilization of treatment room.
- OS: Set up and breakdown of surgical room.
- Get vital signs for patient consultations. Document and present patient treatment.
- Schedule post op appointment. Set up & breakdown surgical room.
- Sterilize surgical instruments. Prepare patients for intravenous procedures.
- Monitor patient vital signs during procedure. Assist doctor during surgery.
- Post op/ home care instruction with patient.
- Maintain inventory and order supplies.
Surgical Dental Assistant/Spanish Translator- Emergency Oral Surgery Clinic
TEMPLE UNIVERSITY KORNBERG SCHOOL OF DENTISTRY
PHILA, PA
11.2012 - 06.2016
- Provide manual dexterity for chair-side clinical assistance in the treatment of Emergency Oral Surgery Clinic.
- Assist in placement of Dental Implants, Alveoplasty and Biopsy procedures in Elective Oral Surgery Clinic.
- Assist Faculty in IV Sedation/General Anesthesia, other duties as needed.
Periodontal Dental Assistant
PERIODONTAL SERVICES LTD.
PHILA, PA
01.2010 - 11.2012
- Assist chairside during exam/surgical procedures & dental implants.
- Review, update, record medical history.
- Charting. Exposing digital x-rays using “Dexis” System.
- Prepare/set up surgical trays.
- Prepare/set up surgical trays.
- Print patient prescriptions. Schedule post op appointments using Softdent System.
Human Resources/ Talent Management and Recruiting
GLAXOSMITHKLINE PHARMACEUTICALS
PHILA, PA
08.1999 - 08.2009
- Administrative Assistant (May, 2009 – August, 2009)
- Provide administrative support for Dir. Recruitment/Talent Management, Recruitment Account Managers.
- Marketing Department
- Administrative Assistant/ Receptionist/ Office Supply Coordinator (August, 1999 – May, 2009)
- Provided administrative support for Marketing Department.
- Receive visitors. Receive and properly handle all calls. Manage, purchase, distribute office supplies.
Conference Center Coordinator
SMITHKLINE BEECHAM PHARMACEUTICALS/TEMPORARY STAFFING
PHILA, PA
09.1997 - 08.1999
- Planning/coordination of meetings, seminars, VIP luncheons, schedule video teleconferences.
- Lobby Receptionist / Telephone Operator / Company Store Clerk
- Receive visitors. Assist Recruitment with “walk-in” applicants.
- Answer incoming calls (approximately 800 daily) and routing them efficiently. Bilingual translator.
- Cashier, stock shelves, ship Consumer Healthcare products to GSK Retirees.
Dental Assistant
MODERN DENTAL CONCEPTS
PHILA, PA
10.1993 - 06.1997
- Four handed dentistry, charting, exposing/developing x-ray’s, taking and pouring impressions, infection control management/sterilization.
- Assist Oral Surgeon, Endodontist, Pediatrics, and Periodontist.
Endodontic Assistant
DR. ENRICO VERRICO/ DR. FRANK BRUNO – PT/SATURDAYS
PHILA, PA
12.1994 - 06.1995
- Four handed dentistry, exposing/developing radiographs, infection control.
Dental Assistant
MARIA DE LOS SANTOS HEALTH CENTER
PHILA, PA
06.1991 - 10.1993
- Four Handed dentistry, exposing/developing radiographs, taking and pouring impressions, infection control.
Education
Dental Assistant Diploma -
Delaware Valley Academy of Medical and Dental Assistants
Philadelphia, PADiploma - undefined
Olney High School
Philadelphia, PASkills
- Bilingual – Fluent in Spanish
Certification
- Dental Assistant National Board Certificate/ Certified Dental Assistant
- Pennsylvania State Board Radiology
- Handling Medical Emergencies Certificate ~Temple University
- Heart Saver First Aid Program ~ American Heart Association ~ Temple University
- CPR/ AED Certified ~ American Heart Association ~
Timeline
Dental Assistant
H&R Dental Staffing University of Penn/Advanced Education General Dentistry
01.2026 - Current
Telecommunications
ST. CHRISTOPHERS HOSPITAL FOR CHILDREN
11.2022 - 01.2026
Receptionist III/ Call Center Representative
TEMPLE UNIVERSITY KORNBERG SCHOOL OF DENTISTRY
11.2021 - 11.2022
Clerk
TEMPLE UNIVERSITY KORNBERG SCHOOL OF DENTISTRY
07.2019 - 11.2021
Dental Assistant, OS Sedation Assistant
ACADEMY DENTAL ASSOCIATES
06.2016 - 07.2019
Surgical Dental Assistant/Spanish Translator- Emergency Oral Surgery Clinic
TEMPLE UNIVERSITY KORNBERG SCHOOL OF DENTISTRY
11.2012 - 06.2016
Periodontal Dental Assistant
PERIODONTAL SERVICES LTD.
01.2010 - 11.2012
Human Resources/ Talent Management and Recruiting
GLAXOSMITHKLINE PHARMACEUTICALS
08.1999 - 08.2009
Conference Center Coordinator
SMITHKLINE BEECHAM PHARMACEUTICALS/TEMPORARY STAFFING
09.1997 - 08.1999
Endodontic Assistant
DR. ENRICO VERRICO/ DR. FRANK BRUNO – PT/SATURDAYS
12.1994 - 06.1995
Dental Assistant
MODERN DENTAL CONCEPTS
10.1993 - 06.1997
Dental Assistant
MARIA DE LOS SANTOS HEALTH CENTER
06.1991 - 10.1993
Diploma - undefined
Olney High School
Dental Assistant Diploma -
Delaware Valley Academy of Medical and Dental Assistants