Jacqueline Shepard

Outside Sales 1995 to 2003, engaging with clients directly

2003 to present - Liaised between outside sales representatives and accounts to optimize customer service and account management

-Managed daily office operations and client accounts, and ensured efficient workflow - starting with client inquiries, estimating, order processing, invoicing and accounts receivable.

• Implemented process improvements that streamlined office workflow and reduced delays.
• Trained and mentored staff on procedures and best practices, enhancing team capabilities.
• Developed office policies to promote a positive work environment and collaboration.
• Facilitated communication among staff to ensure timely project completion and meet deadlines.
• Responded promptly to customer inquiries regarding products or services offered by the organization.
• Processed invoices for timely payment and accurate record-keeping.
• Communicated with vendors regarding payment status and billing inquiries.
• Verified order details for accuracy and completeness before submission.
• Communicated with suppliers to confirm product availability and delivery timelines.
• Assisted customers with inquiries regarding order status and product information.
• Implemented best practices for providing exceptional customer service and resolved customer service issues efficiently and professionally.

• 1983-1990- Sales Assistant for the General Motors Account
• 1990 - 1992- Outside Sales for GM Truck & Bus Account
• Managed outside sales for Ford Motor Account, fostering client relationships and addressing their needs to enhance satisfaction.
• Assisted customers with product selection and inquiries at Moore Business Forms, guiding them to informed purchasing decisions.
• Processed orders efficiently through the company's order management system.
• Collaborated with team members to ensure timely completion of customer requests.
• Delivered customer service to clients in person and over the phone, resolving issues and ensuring positive experiences.