Jacqueline Sierra

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Friendly student available for weekdays and evenings. Considered hardworking, punctual and driven.

Call Center — Antelope Valley College - Palmdale Center, Palmdale, CA

• Make outbound calls to encourage enrollment and or matriculation, to inform of student services and events.
• Take incoming calls and provide accurate, satisfactory answers to their queries and concerns.
• Guide callers through troubleshooting, and transferring calls to appropriate departments as needed.
• Provide customer service to incoming students, prospective students, and community members.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.

Marauder Market — Antelope Valley College - Palmdale Center, Palmdale, CA

• The Marauder Market is located at the Palmdale Center and staffed by the Palmdale team, designed to distribute fresh fruits and vegetables to Antelope Valley College students and the community.