Jacqueline Skapura

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Organized and re-stocked various stations and self-service items.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Prepared food orders to support waitstaff and other team members.
• Guaranteed customer satisfaction by quickly delivering orders.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely ser
• service.

• Updated patient financial information to guarantee accuracy.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Reviewed patient records, identified medical codes and created invoices for billing purposes.

• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Continuously checked products for quality assurance according to strict guidelines.
• Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
• Decorated and merchandised quality bakery goods to build business reputation and revenue base.
• Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

15+ years of patient services in multi departments ie, Women's Health, TCI, Internal Medicine, Cardiology, Podiatry, Orthopedics, Radiology, Rheumatology, Hematology oncology, and Nuclear Medicine.

• Used Epic to schedule appointments.
• Compiled and reviewed medical charts.
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.