Jacqueline Snellings
Killeen,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Olive Garden
Killeen, TX
08.2024 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
Correctional Officer
Bell County Sheriff's Department
Belton, Texas
08.2020 - 08.2023
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
Education
High School Diploma -
Holland High School
Holland, TX06-2015
Skills
- Order Taking
- Menu knowledge
- Service Quality
- Food presentation
- Table Setting
- Wine pairing
- Food safety understanding
- Order Management
- Food inspection
- Guest Relations Management
- Point of Sale (POS) system operations
- High-volume dining
- Sales Techniques
- Service prioritization
- Order Accuracy
- Food station setup
- Table Bussing
- Liquor, wine, and food service
- Check payment processing
- Wine Knowledge
- Serving expertise
- Safe alcohol service
- Buffet setup and takedown
- Food allergy awareness
- Safe Food Handling
- Wine Pairings
- Item promotion
- Positive and professional
- Cash Handling
- Table turnover
- Compliance standards
- Salesmanship
- Dish preparation
- Fine Dining
- Menu Memorization
- Tableside Service
- Dining customer service
Timeline
Restaurant Waiter
Olive Garden
08.2024 - Current
Correctional Officer
Bell County Sheriff's Department
08.2020 - 08.2023
High School Diploma -
Holland High School