Jacqueline Sontag
Karma Asian Fusion
Natick,MA
21
years of professional experience
Healthcare-focused professional with strong foundation in nursing and fine dining serving, studies and diverse experience in patient care, fine dining serving, legal administration, childcare, and culinary arts. Demonstrated ability to maintain high standards of professionalism while managing multiple responsibilities in fast-paced environments. Strong focus on attention to detail, and organizational efficiency, and providing excellent service and experiences for guests.
Work History
Server Trainer
10 Months- Trained new servers on menu items and service standards to ensure consistent guest experiences.
- Assisted in developing training materials to enhance onboarding processes for new hires.
- Monitored server performance and provided constructive feedback to improve service efficiency.
- Conducted role-playing exercises to reinforce customer service skills among team members.
- Collaborated with management to identify areas for improvement in staff training programs.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Utilized effective communication techniques to support server learning and comprehension.
Server
8 Months- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Upsold menu items effectively, contributing to increased sales revenue for the restaurant.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant Pastry Chef
- Supported daily pastry kitchen operations and assisted in training team members
- Executed dessert menu items according to exacting standards
- Prepared mise en place for service, including plated desserts and petit fours
- Assisted with inventory management and maintained organized storage
- Demonstrated proficiency in Japanese dessert preparation
- Maintained high standards of kitchen cleanliness and organization
- Collaborated effectively with pastry team during high-volume service
Private Nanny
4 Years- Provided comprehensive childcare for two children (10 months and 2.5 years)
- Developed and implemented age-appropriate activities and developmental support
- Managed parallel care, balancing infant feeding schedules with toddler activities
- Maintained detailed daily logs of activities, meals, and developmental milestones
- Coordinated with specialists and maintained open communication with parents
- Created safe, stimulating environment for both children
- Supported sibling bonding through supervised interactive play
Certified Nursing Assistant (CNA)
3 Years- Delivered comprehensive patient care including ADLs, vital signs monitoring, and mobility assistance
- Maintained detailed patient care records using electronic health record systems
- Supported infection control protocols through proper PPE usage and sanitization procedures
- Responded promptly to patient needs and emergency situations
- Collaborated effectively with healthcare team members
- Demonstrated strong communication skills with patients, families, and staff
- Maintained current certifications and participated in ongoing training
Legal Secretary/Assistant
14 Years- Managed attorneys' calendars, including court dates, depositions, and client appointments
- Prepared and filed legal documents including pleadings, motions, and correspondence
- Coordinated with clients, opposing counsel, and court personnel to schedule meetings
- Maintained accurate case files and legal documentation in both physical and electronic formats
- Processed client billing and managed office supplies inventory
- Demonstrated strong attention to detail in document preparation and filing
- Maintained strict confidentiality of sensitive legal information
Education
- Completed 2 years of Nursing Program
- Relevant Coursework: Anatomy & Physiology, Pharmacology, Patient Assessment, Clinical Nursing Skills
- Participated in clinical rotations at various healthcare facilities
Skills
Medical: Medical terminology and documentation systems
Computer software/ frameworks: Microsoft Office Suite
Electronic Health Records (EHR) Systems
Legal: Legal software and electronic filing systems
Pastry: Commercial mixers and food processors
Commercial ovens
technical baking skills and various pastry techniques
Timeline
Server Trainer
Karma Asian Fusion
10.2025 - 08.2026Read More
Server
P.F. Chang's Bistro
02.2024 - 10.2024Read More
Private Nanny
Kendra Holiday
01.2020 - 01.2024Read More
Certified Nursing Assistant (CNA)
Ro Health
01.2020 - 01.2023Read More
Legal Secretary/Assistant
Sontag & Hyman Attorney at Law
01.2006 - 01.2020Read More
Adelphi University
Read More
Assistant Pastry Chef
Nobu
02.2024Read More