Jacqueline Soriano
Weingart East Los Angeles YMCA
Lynwood,CA
2
Languages
1
Certification
14
years of professional experience
Dynamic professional with a proven track record in fast-paced environments, showcasing exceptional organizational and multitasking abilities within collaborative settings. Currently transitioning into a new field, equipped with strong project management skills and effective communication capabilities. Committed to leveraging meticulous attention to detail and resourcefulness to excel in challenging roles. Eager to bring a unique perspective and drive impactful results in a forward-thinking organization.
Work History
Program Director — Early Learning Program
2 Years 7 Months- Coordinated various duties while adapting to the demands of a rapidly changing work environment.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised staff, ensuring adherence to organizational policies and fostering a positive team environment.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Led team meetings, facilitating discussions on challenges, successes, and strategic improvements for programs.
Administrative Coordinator
2 Years 7 Months- Coordinated Facility Management operations, reducing maintenance costs by 20%.
- Led routine audit of administrative systems ensuring 99% accuracy in reporting and documentation.
- Supervised successful corporate events, including logistics, budget, and vendor management, achieving 97% satisfaction rate.
- Managed executive administrative assistance duties, improving executive productivity by 15% through efficient schedule management.
- Developed a more effective filing system, drastically reducing data retrieval.
Call Center Agent
1 Year 8 Months- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed high-volume call traffic while maintaining professionalism and patience.
- Utilized CRM software to track interactions and ensure accurate record-keeping.
- Trained new team members on call handling procedures and company policies.
Education
Early Childhood Care And Education - Child Development
Bachelor of Arts - Communications
Associate of Applied Science - Hospitality Management
- Awarded the Scholarship of One Millions Degrees
Skills
Customer service management
Relationship building
Interpersonal skills
Dynamic operational assistance
Strong organizational skills
Conflict Resolution & Problem Solving
Operations management
Program leadership
Administration
Certification
- First Aid Certification - American Red Cross
- CPR Certification - American Heart Association
- Events Managements- Strategy and Customer Service - UCLA
ADDITIONAL QUALIFICATIONS
- Valid driver’s license
- Authorized to work in the United States
- Comfortable working early mornings, nights, weekends, holidays, and overtime
- Able to work in outdoor environments and physically demanding conditions
- Able to lift, carry, and move heavy items as required
- Quick learner with strong attention to detail and operational procedures
- Dedicated to safety, professionalism, and excellent customer experiences
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Program Director — Early Learning Program
Weingart East Los Angeles YMCA
01.2024 - CurrentRead More
Administrative Coordinator
Universidad Popular
06.2014 - 01.2017Read More
Call Center Agent
J’s Records & Tapes
01.2013 - 09.2014Read More
East Los Angeles College
Early Childhood Care And Education from Child Development
Read More
Southern Illinois University Carbondale
Bachelor of Arts from Communications
Read More
City Colleges of Chicago
Associate of Applied Science from Hospitality Management
Read More