Jacqueline Soto
Bristol,CT
Summary
Accomplished specialist with in-depth experience in hospital settings and radiology services excelling in patient scheduling and insurance verification. Proven ability in regulatory compliance and customer relationship management, complemented by strong skills in Epic and Microsoft Office. A certified Spanish interpreter, I thrive in fast-paced environments, ensuring seamless operations and exceptional service delivery.
Overview
28
28
years of professional experience
Work History
Independent Contractor
Amazon
Seattle, Washington
01.2023 - Current
- Picked up offers from designated warehouses to ensure efficient delivery operations.
- Ensured availability of all packages on route for timely deliveries.
- Utilized Amazon Flex app for GPS navigation and route optimization.
- Delivered packages to assigned addresses while capturing photos for successful delivery verification.
- Communicated with Driver Support to resolve delivery or address-related issues efficiently.
Interventional Radiology (IR) Coordinator
Jefferson Radiology
East Hartford, USA
01.2017 - Current
- Schedule exams or interventional procedures.
- Obtain demographic, insurance information, and patient medications for administration of certain medications to be discontinued before procedures.
- Verify insurance, pre-authorizations and obtain outside patient records as needed from affiliated hospitals.
- Collaborate with hospital scheduling and support services as well as Jefferson Radiology community hospital Physician Workflow Coordinators to ensure that IR cases needed at the hospital affiliate locations are correctly triaged.
Customer Care Agent-Imaging Center
Jefferson Radiology
Avon, USA
01.2015 - 01.2017
- Responsible for scheduling and registering patients for multiple modalities and ensuring all demographic and insurance information is up to date in the Medinformatix database.
- Obtain an insurance card and ID to scan into a document management system for HIPPA compliance.
- Collect co-payments per each patient's insurance requirements.
IMPACT Retail Service Merchandiser
Acosta Sales & Marketing
01.2014 - 01.2016
- Read and follow a plan-o-gram to effectively complete projects.
- Perform duties such as maintaining store shelf standards and inventory, including rotation of products, displaying merchandise properly, checking date codes and plan-o-gram integrity and processing packouts, restocks and reorders as necessary.
- Work with web based applications to indicate work availability, record work expenses, record work time and attendance and complete training activities.
Medical Administrative Assistant
Helen and Harry Cancer Center, Hartford Hospital
01.2004 - 01.2014
- Work for ten doctors in our Radiation Oncology practice and handle inputting their 3 month schedule.
- Also, I seek insurance authorizations for such appointments.
- I help translate for our Spanish-speaking patients in regards to their medical condition.
- Collect medical records and pathology specimens from other facilities as well as send medical records to other doctor offices.
Financial Counselor
Hartford Hospital
01.2000 - 01.2004
- Collect demographic information from patients, family members or EMT's to ensure a proper and timely registration.
- Educate customers on their financial obligations.
- I also collected information for the Medicare Secondary Questionnaire.
- I am able to verify insurance information using an online database, accurately register patients to ensure payment is received in a timely manner.
Department Trainer/Operations Clerk
Fleet Boston Corporate Office
01.1998 - 01.2001
- I worked in a fast paced environment with several deadlines.
- I was able to select customer accounts to analyze and balance on a daily basis.
- I was able to manage heavy phone volume with different banks to manage balancing.
- I was selected to train to implement new department staff.
- I worked on several different types of production projects, of which I consistently achieved the highest level of production.
Education
Business Administration & Paralegal -
Bay Path University
Longmeadow, MaLiberal Arts -
Capital Community College
Hartford, CTGeneral Studies -
Manchester Comm. College
Manchester, CTSkills
- Route optimization and GPS navigation
- Patient scheduling and insurance verification
- Regulatory compliance
- Customer relationship management
- Certified Spanish interpreter
- Proficient in Epic and Microsoft Office
- Call center operations
Timeline
Independent Contractor
Amazon
01.2023 - Current
Interventional Radiology (IR) Coordinator
Jefferson Radiology
01.2017 - Current
Customer Care Agent-Imaging Center
Jefferson Radiology
01.2015 - 01.2017
IMPACT Retail Service Merchandiser
Acosta Sales & Marketing
01.2014 - 01.2016
Medical Administrative Assistant
Helen and Harry Cancer Center, Hartford Hospital
01.2004 - 01.2014
Financial Counselor
Hartford Hospital
01.2000 - 01.2004
Department Trainer/Operations Clerk
Fleet Boston Corporate Office
01.1998 - 01.2001
Business Administration & Paralegal -
Bay Path University
Liberal Arts -
Capital Community College
General Studies -
Manchester Comm. College