JACQUELINE SPARKS
Cumby
Summary
Professional in finance with strong background in managing invoices, reconciling statements, and maintaining accurate financial records. Known for reliability, adaptability, and fostering team collaboration to achieve organizational goals. Skilled in using software, processing payments, and ensuring compliance with financial policies. Proven ability to meet deadlines and contribute positively to dynamic work environments.
Overview
20
20
years of professional experience
Work History
Member Care Representative
Farmers Electric Cooperative
Greenville, TX
11.2024 - Current
- Deliver exceptional member service by resolving inquiries and issues efficiently.
- Assist members with account management, including billing and payment processing.
- Collaborate with cross-functional teams to streamline operational processes and improve member satisfaction.
- Participate in team meetings, continuously updating knowledge of industry trends to provide exceptional service.
- Cultivate an empathetic approach when dealing with frustrated customers, diffusing tension while finding solutions to their problems.
- Manage high-pressure situations calmly, ensuring that each customer received the best possible resolution.
- Handle sensitive customer information securely, adhering to company privacy policies at all times.
- Reduced call wait times by efficiently managing high call volumes and prioritizing urgent cases.
Caregiver Attendant
EAK GOOD NEIGHBOR
Mount Vernon, TX
04.2023 - Current
- Developed strong relationships with clients by monitoring their physical and emotional well-being.
- Administered medication according to prescribed instructions and monitored client response to treatments.
- Assisted with light housekeeping duties including laundry, vacuuming and dusting.
- Provided assistance with daily living activities such as bathing, dressing, grooming and meal preparation.
- Adhered to strict confidentiality policies when handling sensitive information about clients.
- Demonstrated excellent interpersonal skills while providing compassionate care to elderly patients.
- Provided transportation services for clients who needed assistance getting around town.
- Responded promptly and appropriately to emergencies within the home environment.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Assisted mobility-challenged patients with access to beds, baths, and wheelchairs.
Director of Child Nutrition
MILLER GROVE ISD
Cumby
11.2022 - 05.2024
- Led team meetings among kitchen staff members in order to review performance metrics and identify areas for improvement.
- Trained and supervised staff in food service operations, including sanitation, safety, and customer service procedures.
- Attended conferences related to child nutrition issues in order to stay up-to-date with best practices.
- Maintained records of daily production schedules, recipes, nutritional values, cost analysis reports.
- Developed menus that met nutritional guidelines while staying within budgetary constraints.
- Analyzed data from surveys on student food preferences to inform purchasing decisions.
- Provided guidance on menu planning to ensure students were offered a variety of nutritious meal choices.
- Addressed complaints from parents or students concerning food quality or services provided by the cafeteria staff.
- Implemented inventory control systems to monitor food usage and reduce waste.
- Monitored student feedback regarding meal selections and adjusted menus accordingly.
- Coordinated with other departments such as Purchasing, Accounting, and Maintenance to ensure smooth operations.
- Conducted regular audits of cafeteria facilities to ensure compliance with health regulations.
- Counted money and made bank deposits.
- Scheduled and received deliveries and verified goods received against paperwork.
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Investigated and resolved complaints regarding food quality and service.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
Rural Carrier Relief
UNITED STATES POSTAL SERVICE
Cumby
10.2011 - 03.2014
- Responded to member inquiries and resolved issues regarding mail and package delivery.
- Maintained accurate records of deliveries and customer interactions.
- Collaborated with team members to ensure timely and accurate mail distribution.
- Consistently met or exceeded delivery performance metrics and member satisfaction goals.
- Reported suspicious activity observed during route completion to management personnel promptly.
- Performed basic maintenance tasks such as changing tires and checking oil levels on postal delivery vehicles.
- Loaded, unloaded, sorted, and distributed mail along assigned routes.
- Exercised sound judgment when making decisions related to route completion.
- Adhered to strict deadlines for delivering mail items in a timely manner.
- Provided exceptional customer service and established positive relationships with customers.
- Communicated effectively with supervisors regarding any issues or concerns encountered during route completion.
- Resolved conflicts between customers concerning their mail services.
- Delivered parcels weighing up to 70 pounds without assistance from others.
- Maintained accurate records of all mail items delivered and collected.
- Ensured that all safety regulations were followed while operating postal delivery vehicles.
- Effectively managed a high-volume workload in a fast-paced environment.
Caregiver Attendant
PRIVATE CAREGIVING
Cumby
10.2010 - 03.2013
- Developed strong relationships with clients by monitoring their physical and emotional well-being.
- Developed individualized care plans to meet specific needs of clients.
- Administered medication according to prescribed instructions and monitored client response to treatments.
- Assisted with light housekeeping duties including laundry, vacuuming and dusting.
- Provided assistance with daily living activities such as bathing, dressing, grooming and meal preparation.
- Adhered to strict confidentiality policies when handling sensitive information about clients.
- Participated in recreational activities and provided companionship for clients.
- Provided transportation services for clients who needed assistance getting around town.
- Utilized effective time management strategies when performing assigned tasks.
Secretary/Assistant/Accounts Receivables
MASONITE INTERNATIONAL
Greenville
01.2007 - 04.2010
- Answered incoming calls promptly and professionally, routing messages as needed.
- Greeted visitors warmly upon arrival at the office; provided friendly customer service.
- Performed data entry and generated reports.
- Performed data entry tasks accurately with a high level of speed and accuracy.
- Maintained organized calendar of important meetings and events.
- Developed and implemented efficient filing systems to organize documents for easy retrieval.
- Composed professional correspondence such as letters, memos, emails.
- Facilitated requests by answering or referring customer inquiries in person or on telephone.
- Scanned documents into electronic format for storage in databases or other applications.
- Provided administrative support to executive team with excellent attention to detail.
- Organized office supplies inventory to ensure timely ordering of materials when necessary.
- Maintained office supplies inventory by checking stock and placing orders.
- Covered for receptionist and administrative team members by answering telephone and distributing mail.
Education
No Degree - Theatre
Paris Junior College
Paris, TX05.2005
High School Diploma - undefined
Miller Grove High School
05.2005
Skills
- Dispute Resolution
- Report Generation
- Communication
- Record Keeping
- Teamwork and Collaboration
- Customer Relationship Management (CRM)
- Customer Service
- Work Prioritization
- Multitasking
- Critical Thinking
- Customer service
- CRM software
Timeline
Member Care Representative
Farmers Electric Cooperative
11.2024 - Current
Caregiver Attendant
EAK GOOD NEIGHBOR
04.2023 - Current
Director of Child Nutrition
MILLER GROVE ISD
11.2022 - 05.2024
Rural Carrier Relief
UNITED STATES POSTAL SERVICE
10.2011 - 03.2014
Caregiver Attendant
PRIVATE CAREGIVING
10.2010 - 03.2013
Secretary/Assistant/Accounts Receivables
MASONITE INTERNATIONAL
01.2007 - 04.2010
High School Diploma - undefined
Miller Grove High School
No Degree - Theatre
Paris Junior College