JACQUELINE SPEARS
Supervise day-to-day security operational coverage requirements across facility locations, ensuring timely post-compliance incident reporting and effective coordination between contracted security leadership and internal departments.
Work History
Security Supervisor of Operations
4 Years 7 Months- Lead facility-wide security operational requirements across designated posts, including Dispatch, Freight, North Gate, and other assigned security positions; monitor patrol and security concerns in production, warehouse, and other facility areas.
- Review site security coverage needs and the master schedule; coordinate post coverage, break requirements, shift continuity, and qualified assignments with Sunstates contract management.
- Monitor post-order compliance, access-control procedures, patrol activities, freight movement practices, and gate operations; identify security vulnerabilities and document deficiencies requiring follow-up.
- Oversee operational reporting standards for Dispatch and other posts, including Daily Activity Reports, security notifications, incident documentation, and timely escalation of significant concerns.
- Review reported incidents and security breaches; evaluate CCTV footage, surveillance interruptions, malfunctioning doors, alarm conditions, and access-control issues to support appropriate response and follow-up.
- Establish post-specific operational training expectations; coordinate training needs and assess readiness for specialized positions before assignment.
- Coordinate with Toshiba Security Management, Sunstates leadership, Facilities, and Environmental Health and Safety on security procedures, operational deficiencies, emergencies, and facility activities.
- Develop and clarify reporting protocols, documentation expectations, and operational procedures; recommend improvements to strengthen site security and contractor service accountability.
- Supervised security officers and maintained consistent shift coverage across facility operations
- Enforced safety protocols with production and facilities teams
- Trained new officers on post orders, patrol routes, and reporting standards
- Investigated security breaches and escalated issues to management promptly
Education
Bachelor of Science - Operations Management
Skills
Personal Information
Driven, dependable, and compassionate professional with a strong work ethic and a commitment to excellence. Known for integrity, professionalism, positive leadership, and treating others with dignity and respect. Adaptable, detail-oriented, and solution-focused, with a passion for helping others succeed, building strong relationships, and continuously improving personally and professionally.
RECOGNITION
WORK LOCATION
Accomplishments
Promoted from Freight Security Officer to Overnight Lead and then Site Supervisor while employed by Allied Universal at Toshiba.
Advanced to Security Supervisor of Operations after transitioning to direct Toshiba employment.
Earned High Performer ratings in September 2025 and March 2026.
Contributed to improvements in security reporting standards, operational procedures, and post-specific training expectations.