JACQUELINE STEPHENS
Cleveland,OH
Summary
Diligent Dispatcher with solid background in troubleshooting and repairing mobile devices. Successfully resolved complex hardware and software issues, enhancing user experience and device functionality. Demonstrated technical expertise and excellent customer service skills.
Meticulous Mobile Phone Technician with Three years helping private consumers and business customers get up and running after device failures strike. Well-versed in best practices and repair protocols for both iOS and Android-based smartphones. Trusted to handle devices with privacy and security, consistently maintaining customer confidentiality.
Overview
33
33
years of professional experience
Work History
Mobile Phone Technician
Spectrum Communications Services
12.2012 - Current
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Delivered exceptional customer service while assisting clients with mobile device inquiries and concerns.
- Maintained a high level of technical expertise by staying current on evolving mobile phone technologies.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Assisted customers in understanding their devices'' features better; providing personalized guidance on usage and maintenance tips.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile phone issues.
Truck Dispatcher
Time Warner Cable
05.1992 - 11.2012
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Supported safety initiatives within the organization, promoting a culture of awareness among drivers and dispatchers alike.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated dispatching of 50 drivers to accomplish daily delivery requirements.
Education
High School Diploma -
Cleveland Heights University Heights High School
Cleveland Heights, OH05-1981
Skills
- Mobile Networking
- Software Installation
- Device Diagnostics
- Warranty Services
- Data Recovery
- Software Updates
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mobile Phone Technician
Spectrum Communications Services
12.2012 - Current
Truck Dispatcher
Time Warner Cable
05.1992 - 11.2012
High School Diploma -
Cleveland Heights University Heights High School
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