Jacqueline Steranka
Forest City,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Looking to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
With a proven track record at CVS Pharmacy, I excel in meticulous attention to detail and empathetic customer service. My expertise spans accurate data entry , prescription management , enhancing patient satisfaction, safety, and streamlining pharmacy operations. I have demonstrated resilience under stress and a collaborative spirit, contributing to a positive team environment.
Overview
15
15
years of professional experience
Work History
Daycare Teacher
U and I Childcare
02.2024 - 02.2025
- Sanitized toys and play equipment each day.
- Helped in writing up lesson plans for the week.
- Organized and completed all paperwork daily.
- Played with children and promoted learning and positive relationships.
- Provided a safe and nurturing environment for children, regularly checking area for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained a clean environment to comply with sanitation standards.
- Help children become accustomed to daily routines.
- Worked with other teachers to create a fun and educational environment.
- Encouraged kids to express themselves through art.
- Helped with transitions between meals bathroom breaks, handwashing, naptime, and outdoor times.
Assitant Daycare Teacher
Choice Care Academy
03.2023 - 07.2023
- Helped make smooth transitions between daily routines by clearly communicating expectations to students.
- Participated in staff meetings to remain current on best practices within the daycare.
- Assisted in maintaining a clean and safe classroom environment.
- Played with children helped them grow relationships with other children in the classroom.
- Taught children handwashing techniques, pick up and organize toys.
- Provided assistance with lunch time to make sure children were ok while eating and helping them if they needed it.
- Encouraged learning through both structured and unstructured playtime.
- Communicated with parents on how the childs day was and if there were any concerns that arose during the day.
- Storytime.
Pharmacy Technician
CVS
06.2022 - 03.2023
- Worked with a computerized system to input patient information which included insurance information was well as prescriptions which was then reviewed and verified.
- Answered incoming phone calls from customers and healthcare providers addressing questions that they had.
- Rotated and stocked medication . Pulled medication that had expired.
- Resolved issues with third party billing.
- Helped patients find over the counter medication in the store.
- Helped maintain inventory by ordering necessary medications and supplies.
- Maintained a sanitary environment.
- Put filled prescriptions in designated area in an organized manner which would make it quick and easy to find during patient pick up.
- Counted and compounded certain medications following standard procedures
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted customers in finding discount cards to help lower prescription cost when it applied.
- Put back prescriptions that had not been picked up in a 14 day day period following proper procedures and stocked them back on the shelf.
Certified Pharmacy Technician
CVS Pharmacy
10.2015 - 12.2017
- Completed paperwork, entering prescription and insurance or billing information into patient profiles on a computer system.
- Provided a friendly transaction when patients came to pick up their prescriptions.
- Welcomed patients to the pharmacy and answered any questions they had relating to their prescriptions or over the counter medication and referring them to the pharmacist when they had questions that only they could answer.
- Increased patient satisfaction by delivering friendly, personalized service during transactions.
- Made phone calls to patients regarding reminders that a refill was about to be due or that there were no more refills left asking if they would like us to reach out to doctor.
- Assisted in preparation, distribution and proper storage of medications
- Helped restock medication when inventory came in rotating medication so newest in back and oldest up front.
- Follow proper safety and procedures
- Completed end of day orders for out of stock medication
- Resolved issues with billing.
- Worked with pharmacist when there was a medication issue to have a better patient outcome.
- Collected co payment from patients.
- Removed all expired medication from shelves them color code labeled remaining bottles if becoming close to expiring so they would be used first.
- Helped in closing and opening the pharmacy.
Fitting Room Associate
Ross Dress for Less
03.2015 - 10.2015
- Organized shelves in fitting room area as well as on the picture wall.
- Checked fitting room stalls and organized clothing on racks to be put back out on the floor.
- Supported company policies by enforcing dressing room rules such as item limits.
- Helped customers by finding a different size or something similar to what they had.
- Cleaned and maintained fitting rooms regularly.
- Led customers to right aisles and shelves to provide information on available clothing items and accessories.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Greeted customers and offered assistance.
- Provided exceptional customer service, issues quickly and professionally.
- Paid attention to customers for any signs of theft.
- Tagged new items that had just come in to be placed on the floor.
Sandwich Artist
Einstein Bagles
02.2001 - 03.2005
- Kept workstations well-organized and sanitized throughout the day which kept it clean and reduced cross-contamination risks.
- Provided exceptional customer service by filling orders, addressing questions, resolving issues.
- Restocked and rotated stock in display case to lower food loss.
- Demonstrated flexibility by covering shifts when needed.
- Prepared salads, soups and sandwiches for customers.
- Helped in daily duties of closing and opening the restaurant.
- Helped in ringing up customers for their orders.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Brewed coffee and tea and made other drink orders when needed.
- Prepared and served hot and cold sandwiches based on what the customer wanted.
- Developed knowledge of menu offerings to recommend appropriate options based on customer preferences or dietary restrictions.
- Speedy service through effective multitasking and time management skills.
Education
No Degree - LPN
Isothermal Community College
Spindale, NC06-2027
No Degree - Nursing
Howard Community College
Columbia, MD06-2022
High School Diploma -
Mount Hebron High School
Ellicott City, MD05-2002
Skills
- Accurate Data Entry
- Proficient Typing
- Meticulous Attention To Detail
- Effective Organization Skills
- Task Management
- Precise Record Management
- Computer proficiency
- Billing
- Inventory Monitoring
- Customer Service
- Point of sales proficiency
- FDA and HIPAA Adherence
- CPR and first aid
- Problem solving
- Team player
- Stocking
- Friendly and likeable
- Resilient Performance Under Stress
- Adhere To Cleaning Protocols
- Effective Time Management
- Filling prescriptions
- Upholding food service standards
- Reliability and punctuality
- Empathetic
- Taking and preparing orders
- Communication and interpersonal skills
- Training in food handling preparation
- Eagerness to Learn
- Labeling Compliance Procedures
- Fitting room operations
Timeline
Daycare Teacher
U and I Childcare
02.2024 - 02.2025
Assitant Daycare Teacher
Choice Care Academy
03.2023 - 07.2023
Pharmacy Technician
CVS
06.2022 - 03.2023
Certified Pharmacy Technician
CVS Pharmacy
10.2015 - 12.2017
Fitting Room Associate
Ross Dress for Less
03.2015 - 10.2015
Sandwich Artist
Einstein Bagles
02.2001 - 03.2005
No Degree - LPN
Isothermal Community College
No Degree - Nursing
Howard Community College
High School Diploma -
Mount Hebron High School
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