Jacqueline Suggs
Falls Church,VA
Summary
Accomplished Engineer at Orange Business Services, specializing in global network engineering and leadership across international teams. Technical troubleshooting and fostering collaboration, significantly enhancing system performance and knowledge sharing. Skilled in remote support and utilizing advanced problem-solving skills to enhance system performances. Knowledge of project management and systems analysis, ensuring efficient and effective project execution. Known for strong analytical skills and results-driven approach that ensures reliable and effective outcomes.
Overview
19
19
years of professional experience
Work History
Senior Network Technical Engineer
Orange Business Services
Herndon, VA
07.2014 - 12.2024
- Engineered global VoIP network for wholesale business
- Emphasis on billing and statistics implementation
On call global support team - Team lead enhancing technical knowledge collaboration across global teams for Ribbon Communications equipment
Senior Network Technical Engineer - Team Lead
Orange Business Service
Herndon, VA
01.2012 - 07.2014
- Designed, implemented, engineered, maintained voice network with global team of engineers
- Performed software, hardware, and firmware installations, verifications and testing.
- Engaged engineers across 3 countries to implement new software into network
Network Technical Support Engineer
Orange Business Services
Herndon, VA
01.2006 - 06.2012
- Optimized network operations by monitoring system performance and implementing necessary updates or modifications.
- Scheduled various maintenances, as needed, to ensure efficient network performance.
- Integrated SBC billing and statistics data into down stream systems for corporate analysis
- Developed and maintained a knowledge base of common network issues, resolutions, with best practices streamlining troubleshooting process for the support team.
Education
Bachelor of Science - Electrical Engineering
Howard University
Washington, DCSkills
- Remote support
- Technical troubleshooting
- Hardware & Software troubleshooting
- Troubleshooting and resolution
- Equipment monitoring
Languages
Spanish
Elementary
Timeline
Senior Network Technical Engineer
Orange Business Services
07.2014 - 12.2024
Senior Network Technical Engineer - Team Lead
Orange Business Service
01.2012 - 07.2014
Network Technical Support Engineer
Orange Business Services
01.2006 - 06.2012
Bachelor of Science - Electrical Engineering
Howard University
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