Jacqueline Swan
South Central Foundation
Anchorage,AK
1
Certification
20
years of professional experience
Dedicated hospitality professional with a strong work ethic and commitment to excellence seeking a rotational position. Expertise in deep cleaning, inventory management, and customer service, consistently focused on delivering exceptional results that enhance guest experiences. Recognized for reliability and responsibility, serving as an integral team member who prioritizes punctuality and task completion. Efficiently manages supply inventory and task lists to ensure smooth operations and optimal service delivery.
Work History
Behavioral Health Technician II
1 Year- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
Mental/Behavioral Health Specialist II
1 Year 9 Months- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Campus Liaison/Security Officer
2 Years 4 Months- Maintained a safe environment for visitors & students.
- Documented all activities in the dorm relating to students conduct and other important information to the dorm manager and principal.
- Composed grammatically correct, concise and accurately written responses.
- Completed full building and grounds patrols to spot and investigate concerns.
Residential Adviser
4 Years 1 Month- Met with all new students/family members to perform tours and provided resident life information.
- Improved living conditions for residents through regular inspections and timely maintenance activities.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents in achieving personal goals with customized support plans and regular progress reviews.
- Documented medication dosages, behavioral changes and feeding patterns for each patient.
Paraprofessional/Intensive Aide
4 Years 3 Months- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
- Communicated with verbal and non-verbal students to provide them with comfort and positive reinforcement.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
Housekeeping Cleaner
7 Months- Performed thorough cleaning and sanitation of patient rooms, ensuring optimal hygiene standards.
- Conducted regular inspections to maintain cleanliness in public areas and facilities.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
Executive Assistant
7 Years 4 Months- Enhanced executive decision-making with comprehensive research and detailed reporting.
- Functioned as primary liaison to customer and ensured a consistently positive customer experience.
- Screened a high volumed of calls and emails and responded accordingly to support executive correspondence.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements..
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
Education
Associate in Arts - Psychology
Skills
Cultural sensitivity
Conflict resolution
Documentation
Microsoft Office
Housekeeping skills
Collaborative teamwork
Multitasking and organization
Deep cleaning expertise
Health and safety compliance
Customer service-focused
Certification
- State of Alaska paraprofessional certified
- CPR trained and current
- IEP knowledge and patient care plan
Timeline
Behavioral Health Technician II
South Central Foundation
04.2024 - 04.2025Read More
Mental/Behavioral Health Specialist II
North Star Hospital
05.2022 - 02.2024Read More
Campus Liaison/Security Officer
NMS Regional Corporation
12.2017 - 04.2020Read More
Residential Adviser
NWABSD
04.2013 - 05.2017Read More
Paraprofessional/Intensive Aide
NWABSD
02.2013 - 05.2017Read More
Housekeeping Cleaner
Maniilaq Health Center
06.2012 - 01.2013Read More
Executive Assistant
Redline Towing, Inc.
01.2005 - 05.2012Read More
Waldorf University
Associate in Arts from Psychology
Read More
Communication Skills
I’m a professional in human services with a friendly and positive attitude, and I genuinely enjoy helping people. I take responsibility seriously, ensuring my clients are safe and happy. I communicate effectively with both clients and staff, and I’m always ready to assist with various tasks and solve problems.