Jacqueline Thomas
Chicago,IL
Summary
With a proven track record at DaVita, I excel in dialysis equipment operation and fostering patient trust, enhancing patient care through meticulous documentation accuracy and empathetic communication. My expertise in healthcare systems and patient data management, coupled with a commitment to high-quality service, drives operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dialysis Technician
DaVita
Chicago, IL
11.2022 - 10.2024
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Adjusted settings or positions of medical equipment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
- Documented patient information accurately in electronic health records.
- Coded data or other information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Created databases to store electronic data.
Patient Transporter
University of Chicago Medicine
Chicago, IL
01.2022 - 11.2022
- Checked all medical documents for accuracy prior to transporting patients.
- Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Recorded accurate times of departure and arrival on log sheets.
- Navigated hospital corridors and elevators efficiently, minimizing transport times and avoiding delays.
- Collected and transported infectious or hazardous waste in closed containers for sterilization or disposal.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Managed transport documentation, accurately logging each patient transport in hospital records.
- Provided timely transportation services for outpatients to various medical facilities.
- Lifted patients to move off beds, examination tables or stretchers.
Dispatcher/Senior Customer Service Representative
All Stat Portable
Skokie, IL
11.2019 - 01.2022
- Developed strategies for improving efficiency within the dispatch department.
- Tracked changes in computer system to keep records current and accurate.
- Relayed work orders, messages or information using telephones or two-way radios.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Prepared daily work and run schedules.
- Maintained logs of all incoming calls and assigned tasks.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Utilized various software and tools to streamline processes and optimize performance.
Driver
SCR Transportation
Chicago, IL
06.2016 - 11.2019
- Checked vehicle after shift for damage.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Door-to-door service.
- Entering data entry for all patients.
- Safe, reliable transportation.
Education
High School Diploma -
George Washington High School
Chicago, IL06-2008
Some College (No Degree) - Education
Harry S Truman College
Chicago, ILSkills
- HIPAA
- Dialysis treatment
- Patient data management
- Biohazardous waste disposal
- Alarm response
- Dialysis equipment operation
- Documentation accuracy
- Emergency response
- Patient care
- Blood sample collection
- Water treatment systems
- Hemodialysis treatment
- Records management
- Providing customer support
- Database research
- Appointment scheduling
- Professional phone voice
- Customer communications
- Call center customer service
- Data entry
- System documentation
- Analytical
- Inbound phone calls
- Call documentation skills
- Documentation and reporting
- Data gathering
- Answering questions
- Driver communication
- Dispatch coordination
- Vehicle coordination
- Verbal and written communication
- Map reading
- Navigation support
- Dispatch software
- Processing orders
- Geographical expertise
- Schedule management
- Multitasking and organization
- Adjusting routes
- Radio communication
- Database updates
- Database maintenance
- Database management
- Routing orders
- Route planning
- Decision-making
- Critical thinker
- Attention to detail
- Mortuary collaboration
- Patient-transport equipment
- Equipment transportation
- Problem resolution
- Wheelchair transport
- Patient communication
- Specimen delivery
- Supplies delivery
- Bedside manner
- Critical care
- Transportation
- Patient transportation
- Healthcare systems
- Medical documentation
Accomplishments
- Commercial Driver's License (CDL)
- Preceptor Certification, National Association of Preceptors
- Patient care coordinator
Certification
- Commercial Driver's License (CDL)
Timeline
Dialysis Technician
DaVita
11.2022 - 10.2024
Patient Transporter
University of Chicago Medicine
01.2022 - 11.2022
Dispatcher/Senior Customer Service Representative
All Stat Portable
11.2019 - 01.2022
Driver
SCR Transportation
06.2016 - 11.2019
High School Diploma -
George Washington High School
Some College (No Degree) - Education
Harry S Truman College