Jacqueline Thomas
Wells,Maine
Summary
Customer Success and Revenue Leader experienced in driving growth within SaaS, service industries, and healthcare. Led sizable sales organization, increasing monthly revenue from $250,000 to $6 million while enhancing client relationships and delivering tailored service offerings. Focused on maximizing client revenue through strategic engagement and relationship management.
Overview
1
1
Language
17
17
years of professional experience
Work History
Co Owner
Maine Coast Bar Company
Maine, New Hampshire, and Northern Massachusetts
01.2024 - Current
- Coordinated teams, venues, planners, and vendors while developing pricing and staffing models that defined project scope and safeguarded profit margins.
- Managed customer experience from initial inquiry to post-event follow-up, ensuring seamless service and satisfaction.
- Lead consultative planning for weddings and events, translating guest counts, preferences, budgets, and venue requirements into customized service plans.
Co Owner
Maine Coast Pet Care
Southern Maine
01.2022 - Current
- Grew annual revenue from $16,039 in 2023 to $110,574 in 2025 by expanding recurring services, strengthening client relationships, and building a reputation for reliable care.
- Managed client lifecycle from inquiry and onboarding to scheduling, service delivery, billing, retention, and issue resolution for a portfolio of 245+ clients.
- Led staffing, coverage, training, pricing, policy communication, and Time To Pet use while balancing customer expectations with team capacity and service quality.
Sales Manager
Legendary Marketer
Remote, ME
01.2016 - 01.2024
- Directed growth of B2B and B2C SaaS sales organization; scaling team from 5 to approximately 95-100 members while increasing monthly revenue from $250,000 to $6 million.
- Built and supported B2B and B2C SaaS sales teams that grew from 5 to approximately 95-100 members while monthly revenue rose from $250,000 to $6 million.
- Expanded sales outcomes through growth of B2B and B2C SaaS organization from 5 to approximately 95-100 team members, alongside monthly revenue increase from $250,000 to $6 million.
- Created onboarding and training programs to improve customer needs discovery, solution alignment, product value communication, objection handling, conversion, and follow-through.
- Coached team members and worked with sales leadership and operations to improve the customer journey and resolve process issues.
- Guided team performance and partnered with sales leadership and operations to improve customer experience and remove process barriers.
- Advanced from business plan advisor into management based on strong sales results, leadership, and talent development.
- Earned promotion from business plan advisor to management through top sales performance, leadership capability, and ability to develop talent.
- Secured advancement from business plan advisor to management after delivering strong sales results, leadership, and talent development.
Interventional Oncology First Assist
Austin Cancer Center
Austin, Texas
01.2010 - 08.2016
- Coordinated a surgical schedule and supported interventional oncology procedures, ensuring timely execution of biopsies, port placements, and image-guided treatments.
- Managed prior authorizations, patient education, follow-up, and supplies while facilitating hospital coordination and assisting in precision-driven procedure(s).
- Proposed innovative ideas to improve team collaboration and efficiency. and solutions to enhance team performance and outcomes.
- Collaborated effectively with diverse team members to achieve project goals. with a diverse group of co-workers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Communications
Western Governors University
06-2007
Skills
SaaS customer success
Account management
Client onboarding
Customer retention
Customer journey mapping
- Escalation resolution
Team leadership
KPI coaching
Process improvement
- CRM and business systems
- Event planning
Personal Information
Title: Customer Success | Account Management | Revenue Operations
Languages
Italian
Limited
Timeline
Co Owner
Maine Coast Bar Company
01.2024 - Current
Co Owner
Maine Coast Pet Care
01.2022 - Current
Sales Manager
Legendary Marketer
01.2016 - 01.2024
Interventional Oncology First Assist
Austin Cancer Center
01.2010 - 08.2016
Bachelor of Science - Communications
Western Governors University