Tamaira Kaster
Atlanta,GA
Summary
Dedicated Customer Service Specialist providing leadership qualities and professionalism skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Client Experience Manager
Varsity Tutors
02.2022 - Current
- Worked closely with other departments in order to address any concerns that could impact the clients experience.
- Provided superior customer service to ensure client satisfaction.
- Reported regularly on progress towards meeting goals related to enhancing the client experience.
- Resolved escalated customer complaints in a timely manner.
- Created and maintained relationships with key clients to ensure their loyalty and satisfaction.
- Resolved complex customer inquiries
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Stylist/Customer Service
Francesca's Collection Boutique
Thousand Oaks, CA
06.2016 - 04.2021
- Responsible for putting together outfits and gifts for
- Specializing in special events and or travel
- Building repeat customer relationships
- tasked to open and close the store
Lead Night Chef
Providence Hospital
01.2011 - 01.2012
- Patient Service Production, Special Dietary Needs/Restrictions
Chef
Walt Disney World-Fine Dining
01.2010 - 01.2011
- Cinderella's Royal Table, Magic Kingdom
- Hot/Cold Line Service, Plated Deserts, Sauté/Grill Production on Hot Line, Back Kitchen Prep for the Hot Line, Fresh and Organic production
Education
Associate of Arts -
Le Cordon Bleu College of Culinary Arts - Hollywood
Los Angeles, CA01.2010
Certification - Client Success Manager
SuccessCOACHING
Skills
Saas
Zendesk
One Call Resolution
Complaint resolution
Workflow Management
Coach and Train
Problem-Solving
Customer Relationship Management (CRM)
Decision-Making
Customer Relationship Management
Client Centric-driven
Problem-solving aptitude
Relationship building and management
New Hire Onboarding
- Written Communication
- Excellent Communication
- Customer Complaint Resolution
Timeline
Client Experience Manager
Varsity Tutors
02.2022 - Current
Stylist/Customer Service
Francesca's Collection Boutique
06.2016 - 04.2021
Lead Night Chef
Providence Hospital
01.2011 - 01.2012
Chef
Walt Disney World-Fine Dining
01.2010 - 01.2011
Associate of Arts -
Le Cordon Bleu College of Culinary Arts - Hollywood
Certification - Client Success Manager
SuccessCOACHING