Lucas A. Kill
Greater Saint Louis ,MO
Summary
Results-driven B2B Sales and Customer Experience professional with experience across SaaS, enterprise software, and safety and risk management solutions. Proven success in strategic account management, business development, consultative selling, and revenue growth, with a track record of achieving sales targets and developing long-term client partnerships. Skilled in discovery, solution development, contract negotiation, stakeholder management, and customer retention and expansion. Combines a strong commercial mindset with a customer-first approach to translating complex business needs into tailored solutions that deliver measurable value.
Overview
11
11
years of professional experience
Work History
Client Experience Manager
YellowBird
Scottsdale, Arizona
11.2025 - Current
- Executes over 100 monthly safety and risk management projects with clients to define deliverables based on specific requirements.
- Align audits, safety walkthroughs, training, staffing, and services through coordination with field professionals to meet client expectations.
- Input and manages client job orders while recruiting qualified safety professionals to fulfill service requirements.
- Supervises the entire service delivery process from assignment to completion, ensuring compliance with professional standards and resolving concerns promptly.
- Supports diverse portfolio of safety services, including 60+ training offerings on-site audits and temporary safety staffing solutions.
- Collaborates with account executives to identify client upsells for additional services and purchasing opportunities.
- Assists clients and independent safety professionals in adopting platform usage through document uploads and issue troubleshooting.
- Handles contractor payment processes after project completion, managing expenses such as mileage, per diem, meals, travel costs, and applicable fees.
Client Solutions Director
YellowBird
Phoenix, Arizona
03.2023 - 10.2025
- Expanded client partnerships by implementing strategic consultative sales and tailored risk management solutions.
- Led full sales cycle, including discovery, solution design, proposals, and contract closures.
- Drove enterprise growth by managing a national portfolio of 300+ customer organizations.
- Built and maintained strategic partnerships with 10+ key accounts, aligning services with long-term business objectives.
- Positioned risk mitigation and insurtech-enabled services as solutions to enhance operational risk management.
- Conducted tailored discovery sessions to translate operational challenges into service offerings.
- Prospected into new and existing accounts to generate pipeline and secure enterprise opportunities.
- Maintained disciplined CRM management to track opportunities and monitor performance against KPIs.
Client Account Executive
BizLibrary
Town and Country, MO
10.2022 - 12.2022
- Client Account Executive working with current BizLibrary clients to ensure contractual success by upgrading products, services, and contracts.
- Manages book of business averaging over $8,000,000 in annual recurring revenue
- Cultivated relationships with over 435 active client accounts, driving enhanced client satisfaction.
- Generated upsell opportunities averaging $11,000 per customer transaction.
- Leveraged Client Success Manager relationships and self-prospecting to create new pipeline and opportunities.
Major Account Executive
BizLibrary
Town and Country, MO
10.2021 - 09.2022
- Acquired enterprise-level clients with 1,000+ employees.
- Surpassed Quota in Q1 and Q2 with combined attainment of 127% to a Goal of $270,000 ARR
- Achieved six consecutive quarters above quota from January 2021 to June 2022.
- Named Q1 MVP for 2022 with six new business deals marked Closed Won
- Managed book of business exceeding $500,000 in annual recurring revenue across 30+ clients.
Core Account Executive
BizLibrary
Town and Country, MO
08.2020 - 09.2021
- Exceeded Quota in Q1, Q2, and Q3 of 2022 with average attainment of 114% to Goal
- Managed average book of business generating $325,000 in annual recurring revenue
- Consulted with customers to deliver customized client packages within 60 days
- Utilizes Phone, Email and Zoom to deliver customized workplace development, compliance training, and upskilling of employees in a variety of industries
Territory Account Manager
Staples, Inc. (Contract and Commercial)
Denver, Colorado
09.2018 - 06.2020
- Delivered customized workplace product solutions to 87 commercial and enterprise customers, achieving penetration growth and margin improvement.
- Employed consultative approach to enhance customer satisfaction through tailored process design and strategic efficiency recommendations.
- Managed and coordinated account sales plans across multiple product specialists (technology, furniture, facilities supplies, business essentials, print, promotional products) to ensure aligned client strategies.
- Delivered comprehensive business reviews to clients, showcasing performance metrics, pinpointing opportunities, and defining long-term objectives.
Apprentice Sales Consultant
Staples, Inc. (Contract and Commercial)
Denver, Colorado
01.2018 - 08.2018
- Intensive sales training program encompassing Staples award-winning B2B sales program spanning inside sales, outside account acquisition and retention, account management, account penetration and long-term customer relationship management.
- Dialed over 100 end-users weekly in account mapping campaigns, contributing to revitalization of under-performing accounts.
- Secured placement of Staples Workplace Series Task chairs at University of Colorado-Boulder, enhancing product visibility.
- Mentored five apprentices in sales techniques and product knowledge, improving their ability to deliver value propositions.
Director of Events and Member Services
WingHaven Country Club
O'Fallon, Missouri
07.2016 - 01.2018
- Event planning for 100+ events including weddings, banquets, celebrations, tastings and exclusive member events.
- Coordinated staffing for events, ensuring coverage and support for each occasion. for 40 employees serving 500 members.
- Directed member camps coordinating activities, meals and volunteer opportunities.
- Recruited members, increasing paid memberships and food and beverage revenue by enhancing engagement strategies.
Guest Host
Disney College Program
Lake Buena Vista, Florida
05.2015 - 01.2016
- Disney cast member trained in award-winning, legendary Disney customer experience.
- Consulted with guests on vacation and experience planning, enhancing their overall satisfaction and enjoyment.
- Crafted memorable interactions with guests by selling health, beauty, spa, and therapeutic packages tailored to individual needs.
- Rotated among Disney's Deluxe resort locations, earning multiple customer accolades for outstanding service and adaptability.
Education
Bachelor of Science - Entertainment Management
Missouri State University
Springfield, Missouri05-2015
Skills
- SaaS & Enterprise Software Sales
- Strategic Account Management
- Business Development
- Customer Success & Retention
- Customer Expansion & Revenue Growth
- Pipeline Management & Forecasting
- Discovery & Needs Analysis
- Consultative & Solution Selling
- Stakeholder & Executive Relationship Management
- Contract Negotiation & Closing
- CRM Management
- Project & Service Delivery Management
Personal Information
Title: Customer Experience Manager
Timeline
Client Experience Manager
YellowBird
11.2025 - Current
Client Solutions Director
YellowBird
03.2023 - 10.2025
Client Account Executive
BizLibrary
10.2022 - 12.2022
Major Account Executive
BizLibrary
10.2021 - 09.2022
Core Account Executive
BizLibrary
08.2020 - 09.2021
Territory Account Manager
Staples, Inc. (Contract and Commercial)
09.2018 - 06.2020
Apprentice Sales Consultant
Staples, Inc. (Contract and Commercial)
01.2018 - 08.2018
Director of Events and Member Services
WingHaven Country Club
07.2016 - 01.2018
Guest Host
Disney College Program
05.2015 - 01.2016
Bachelor of Science - Entertainment Management
Missouri State University