Shane Kilker
Linkedin.com/in/shanekilker
Summary
Enterprise Client Engagement Manager with 8+ years of experience in digital media and real estate advertising. Proven track record of driving enterprise onboarding, cross-functional execution, and long-term revenue retention. Experienced in scaling new product initiatives, optimizing advertiser performance, & serving as a strategic partner to sales & product leadership.
Overview
9
9
years of professional experience
Work History
Client Experience Manager
Zillow Group
09.2021 - Current
- Partner with sales to onboard new advertisers and support existing accounts, ensuring long-term client success.
- Deliver high-quality account management through QBRs, monthly reporting, client calls, and collaboration with internal sales partners.
- Manage cross-functional communication with tech, product, ops, and billing teams to resolve client needs and surface product feedback.
- Strengthening client relationships by driving product adoption, optimizing content, leading onboarding, and mentoring clients on best practices; proficient in Salesforce, Google Ad Manager, Asana etc.
Sales Operations Analyst
Zillow Group
02.2021 - 09.2021
- Conduct regular sales audits to perform data analysis and validation, ensuring accuracy and compliance.
- Lead project management for the Sales Compliance component of the ACH payment rollout to Market-Based Pricing sales partners.
- Partner with the Flex team to manage verification cases and triage the Transaction Coordinator inbox.
- Support end-of-month processes, including sales book moves and Business Development Representative compensation reporting.
Senior Account Manager/Account Manager/Associate Account Manager
Zillow Group
03.2017 - 02.2021
- Support the Inside Sales department by onboarding new and existing accounts with a consultative approach and strong attention to detail.
- Independently manage and prioritize workload across both Premier Agent Direct and Flex product initiatives.
- Coordinate with external video vendors to maintain relationships and communicate updates or needed changes.
- Adapt seamlessly between Premier Agent Direct responsibilities and Flex Organization needs, serving both agents/brokers and internal advisors.
Education
Bachelor of Arts - Business Administration, Tourism Emphasis/Film & Media Production Minor
Arizona State University
Tempe, ArizonaSkills
- Enterprise Account Management
- Sales Enablement & Support
- Data & Performance Reporting
- Client Retention Strategies
- Cross-Functional Leadership
- Product Adoption Strategy
- Salesforce Google Ad Manager Asana G-suite
Quarterly Peak Performer in 2022, 2023, & 2024
Account quota attainment and achievement of revenue targets.
Timeline
Client Experience Manager
Zillow Group
09.2021 - Current
Sales Operations Analyst
Zillow Group
02.2021 - 09.2021
Senior Account Manager/Account Manager/Associate Account Manager
Zillow Group
03.2017 - 02.2021
Bachelor of Arts - Business Administration, Tourism Emphasis/Film & Media Production Minor
Arizona State University