Summary
Overview
Work History
Education
Skills
Certification
Internships
References
Timeline
Generic

Jacqueline Torrealba

Rochester,NY

Summary

Client-centered, compassionate social worker with extensive experience and a proven track record of working with children, teens, adults, and families of all populations. An accomplished professional who excels in a fast pace ever changing environment offering exemplary team-building skills, empathic and inclusive approaches, and dedication to assisting culturally diverse populations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

School Social Worker

Rush-Henrietta Central School District
Henrietta, NY
10.2024 - Current
  • Provide IEP-mandated counseling services to K-3rd graders.
  • Provide crisis intervention services, and collaborate with school mental health staff to create safety plans for students at risk of self-harm or violence.
  • Support the 8:1:1 classrooms with social-emotional learning and behavioral support.
  • Collaborate with educators, parents, and community resources to support student success and resilience.
  • Conduct assessments to identify students' needs, and recommend appropriate building services or interventions.

Long Term Substitute Social Worker

Gates Chili School District
Gates, NY
04.2024 - 10.2024
  • Provided IEP-mandated counseling services to 6th to 8th graders in one community of the building.
  • Provided IEP-mandated counseling to 6:1:1, 12:1:1, and 15:1:1 classrooms within the building.
  • Collaborated with fellow educators to design interdisciplinary lessons in classrooms, and promote well-rounded, diverse learning experiences.
  • Assisted with crisis intervention, emotional regulation, and mental health or behavioral concerns throughout the building.

Sales Associate

The Paper Store
Pittsford, NY
05.2023 - 10.2024
  • Increased sales revenue by building strong rapport with customers and recommending appropriate gifts and items based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns, and providing a welcoming store environment in collaboration with team members.

Substitute Social Worker

Greece Central School District
Greece, NY
03.2023 - 04.2024
  • Provided IEP mandated counseling with 6th to 9th graders.
  • Built behavioral intervention plans in collaboration with school psychologist, counselors, principals, teachers, and the student.
  • Utilized crisis intervention strategies and restorative practices with students.
  • Collaborated with administration on implementation of culturally diverse history month celebrations.

Geriatric Psych Technician Specialist

Highland Hospital
Rochester, NY
02.2019 - 09.2023
  • Enhanced patient care by providing 1:1 care, emotional support, and implemented personalized treatment plans.
  • Collaborated with multidisciplinary floor teams for optimal patient outcomes and streamlined care processes.
  • Maintained a safe environment for both patients and staff through diligent observation and techniques.

Sales Associate and Floor Coordinator

HomeGoods
Henrietta, NY
08.2017 - 05.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate home goods based on their needs.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased seasonal products and enticed shoppers to make purchases.

Childcare Assistant Teacher

Childtime
North Chili, NY
06.2022 - 11.2022
  • Enhanced child learning by implementing interactive and creative teaching methods in the childcare setting.
  • Developed age-appropriate lesson plans, resulting in increased student engagement and understanding of key concepts.

Education

Master of Science - Social Work

Nazareth University
Pittsford, NY
05.2024

Bachelor of Science - Social Work

SUNY Brockport
Brockport, NY
05.2023

Associate of Science - Human Services

Monroe Community College
Rochester, NY
12.2020

Skills

  • Verbal/Written Communication
  • Basic conversational in Spanish
  • De-escalation techniques
  • Client advocacy
  • Self-care strategies
  • Organizational skills
  • Multidisciplinary collaboration
  • Mental health support
  • Trauma-informed care
  • Social emotional learning
  • Behavioral support

Certification

  • ASIST Suicide Intervention Training (2022)
  • CPR- American Heart Association Basic Life Support Training (2023)
  • Opioid Use and Narcan Administration Training (2023)
  • Center for Practice Innovations Trainings (2023)
  • The Columbia Suicide Severity Rating Training (2023)
  • Greece CSD Restorative Practices Trainings (2023)
  • Greece CSD Professional Ethics and Boundaries for Social Workers (2024)
  • Greece CSD BIP and FBA Training (2024)
  • Greece CSD Addressing Tough Behaviors Training (2024)
  • Greece CSD Racial Identity in Adolescents Training (2024)
  • Cognitive Behavioral Intervention for Trauma in Schools Training (2024)
  • UB Trauma Interventions for Youth and Families- Gun Violence Training (2024)
  • UB Cultural Considerations for Latinx-Trauma Focused Treatment Training (2024)
  • Therapeutic Crisis Intervention in Schools (2025)

Internships

Social Work Intern 09/2023 to 04/2024 Greece Olympia-Greece Central School District Greece, NY

  • Collaborated with school social workers, staff, and administration to provide students with interventions to better access education.
  • Conducted individual and group counseling sessions with 6th to 9th graders with mandated IEP counseling.

Supportive Housing Intern 09/2022 to 04/2023 Person Centered Housing Options inc. Rochester, NY

  • Assisted individuals experiencing homelessness in finding and maintaining clean, and safe housing.
  • Contributed to connecting clients to outside agency services.
  • Created an in-agency clothing closet for both Supportive Housing departments to overcome the barrier of accessing clothing.

English Support Intern 09/2019 to 02/2020 Office of Adult and Career Education Services Rochester, NY

  • Assisted ESL adult students to prepare and strengthen literacy skills for GED exam.
  • Created a safe learning environment for adults to share their life experiences and practice writing skills by journaling those experiences.

References

References available upon request.

Timeline

School Social Worker

Rush-Henrietta Central School District
10.2024 - Current

Long Term Substitute Social Worker

Gates Chili School District
04.2024 - 10.2024

Sales Associate

The Paper Store
05.2023 - 10.2024

Substitute Social Worker

Greece Central School District
03.2023 - 04.2024

Childcare Assistant Teacher

Childtime
06.2022 - 11.2022

Geriatric Psych Technician Specialist

Highland Hospital
02.2019 - 09.2023

Sales Associate and Floor Coordinator

HomeGoods
08.2017 - 05.2023

Master of Science - Social Work

Nazareth University

Bachelor of Science - Social Work

SUNY Brockport

Associate of Science - Human Services

Monroe Community College