Jacqueline Tucker
Los Angeles,CA
Summary
Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues. Seasoned General Manager bringing demonstrated background of accomplishment in retail store management. Knowledgeable about every facet of operations, including marketing, financial leadership and loss prevention. Excellent organizational, problem-solving and decision-making abilities focused on cost-effective, profitable business operations.
Overview
11
11
years of professional experience
Work History
General Manager
Goodwill Industries Of Southern California
Los Angeles, CA
08.2013 - Current
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Recruited, interviewed and hired qualified staff for open positions.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Led employee evaluations with constructive feedback to boost performance.
- Trained employees on duties, policies and procedures.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Some College (No Degree) - Business Management
El Comino College
Torrance, CASkills
- Supervision and training
- Performance improvements
- Top talent recruiting, hiring and retention
- Team building and motivation
- Staff training and development
- Highly motivated
- Problem solving strength
- Merchandising ability
- Safety mindset
- Customer service focus
- Resourceful nature
- Sound judgment
- Payroll Management
- Adaptability
- Inventory Control
- Profit and loss statements
Timeline
General Manager
Goodwill Industries Of Southern California
08.2013 - Current
Some College (No Degree) - Business Management
El Comino College
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